Travel Agent

7 months ago


Leeds, United Kingdom utc.travel Full time

**Job Overview**:
Ultimate Travel Club (utc.travel) is the UK's leading subscription-based travel club that allows members to book travel at trade prices. We are looking for a Travel Agent to join our team to support our members in booking travel.

To be successful in this role, you need to have previous travel agency experience - and a good understanding of the range of holiday destinations and airlines used by UK travelers.

**Key Tasks**:
**Membership Services**

2. Membership engagement: Ensuring each of our members get a personal welcome to the club, and that frequent contact is made with them throughout their membership. (Profiling when and where they would like to travel, so that timely interactions can be made). Ensuring our members are active and making frequent bookings.

3. Membership queries: Being on hand for any membership queries they have (billing, renewal etc.)

**Travel Services**

1. Knowledgeable: Can provide our members with general travel advice.

2. Enquiry handling: Ability to support our members in online and offline bookingsand liaising directly with our suppliers for special requests.

3. Travel fulfilment: Ensuing new bookings have been confirmed and paid, and that departing bookings have been checked for accuracy.

4. Welcome home: Follow up with each booking on their return to make sure they had a good trip.

**Person Requirements**:

- At least 2 years of experience in working in a travel agency or booking travel.
- Incredibly organised and structured in your working
- Excellent interpersonal skills
- Excellent written communication

**More About UTC**:
Ultimate Travel Club is the UK's only subscription-based travel club that allows members to book travel at trade prices.

Subscribers save up to 40% on hotels, holidays, cruises, villas and much more.

Membership benefits are:

- 1 million hotels at trade prices
- Save on package holidays - with full ATOL protection
- Access to scheduled, charter and low-cost flights
- Exclusive car rental prices in over 190 countries
- Access to airport hotels and parking at members pricing
- Access to online Clubhouse with easy search and book facilities
- UK-based travel experts on the phone

**Salary**: £24,000.00 per year

**Benefits**:

- Flexitime

Schedule:

- Monday to Friday
- Weekend availability

**Experience**:

- Travel agency: 1 year (required)

Work Location: Hybrid remote in Leeds

Reference ID: AGE01


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