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**_Overall Aim of the Role:_**

Our Treatment Receptionists assist with the smooth day to day running of the treatment department with your focus being to provide outstanding customer care. You will provide daily support to the Spa Therapists, Retail Specialists and Management Team by managing the days bookings, alongside actioning administration tasks.
- A warm and friendly manner, with a positive can-do attitude to deliver an outstanding customer experience.
- Excellent communication skills to effectively work with all members of the team.
- Good time management skills with the ability to multi-task during busy periods.
- A good attention to detail with a dynamic and flexible attitude.

**_What you’ll do:_**

Key responsibilities of this role will include:

- Provide a professional and friendly service to all customers. Strong communication skills are essential in this role to ensure that bookings and queries are dealt with efficiently and accurately.
- Ensure that all clients are greeted, checked in and allocated rooms promptly and courteously.
- First response to daily issues, customer queries and complaints.
- Effective scheduling of treatments to maximise treatment availability and upsell treatments, workshops, and products where possible.
- Complete the necessary administrational work such as treatment and room moves.
- Work within a two-week rolling rota including morning, afternoon and evening shifts. Flexible with additional hours when required.

**_Who you’ll be:_**

The successful applicant will be able to demonstrate:

- Organised, efficient and productive.
- Responsible, dependable and flexible.
- Prior experience in a customer service role.

**_ What we’ll offer you:_**

This is a fantastic time to join us as we are expanding our successful business. We offer a competitive salary and benefits package which includes:

- Competitive Salary, £11.40 per hour
- Work every other weekend on a 2-week rolling rota
- Membership to Nirvana Spa and Nirvana Fitness
- Discounts on selected products
- Medical Cash plan through Medicash
- Contributory Company Pension Scheme
- Life Assurance (4 x Annual Salary)
- Annual Flu Vaccine
- Company sick pay
- Free on-site parking
- Company uniform provided

**_ Equal Opportunities _