Large Loss Claims Handler

1 month ago

Brighton and Hove, United Kingdom INSHUR Full time

Are you keen to work somewhere that’s stimulating and friendly, with countless opportunities for growth and plenty of freedom to make a real impact? This could be the place for you

We are looking for a Complex and Large Loss Claims Handler here at INSHUR; based in Brighton and working in a hybrid environment. A key strategic development was the formation of our own in-house claims department. Our goal is to provide superior customer claims experience whilst delivering market leading incurred claims costs underpinned by strategic partnerships with our suppliers.

We value high performance and care deeply about making INSHUR feel like a place where everyone is building something really special, that we can all be proud of, and doing it with friends.

**What you'll do**:
Supported by a recently developed Case Management System, you will join the Claims team in adopting innovative claims settlement strategies. You will be crucial in ensuring that we embrace relevant technology and supplier support to positively enhance the customer’s claim experience. As a natural team player you will negotiate claim settlements whilst embracing both the values and culture upon which INSHUR was founded.

**Key Responsibilities**:

- You will be responsible for identifying and handling the larger and more complex claims.
- Handling allocated and referred claims to a high standard, including overall assessment of losses and reserves.
- Help mentor and gow the technical capabilities of our Claims Team.
- Gather evidence from internal and external sources, liaising with all interested parties to manage our exposure and negotiate timely settlements.
- Identifying and reporting new trends or changes in behaviour in the Claims portfolio.

**We'd love to hear from you if you**:

- Proven experience of handling high value and complex claims across multiple disciplines.
- A detailed understanding of motor claims liability and relevant case law.
- Experience across multiple jurisdictions
- Experience of negotiating complex issues with counterparties including at mediation
- Used to handling litigated claims in the multi-track arena.

**Your colleagues say you**:

- Entrepreneurial, extremely proactive and full of initiatives.
- A true team player, keen to learn from others and keen to share your learnings.
- Customer centric with a great eye for strategic process development.

**What we offer**:
We provide a friendly and stimulating environment for everyone to grow, learn and thrive in. We operate in a hybrid environment and we encourage a flexible way of working to adapt to personal circumstances and individual and business needs. In terms of salary, your previous experience and expertise will be taken into account when agreeing on the final offer.

We offer all our employees stock options and we will pay into your pension monthly. We've also built a benefits package that invests in our people’s long-term personal and professional growth and wellbeing.

**Here’s a sample of what this includes**:

- 30 days of holiday annually in addition to bank holidays
- Private healthcare scheme for you and your family
- Life Insurance
- 13 weeks full pay parental leave regardless of your gender
- Monthly flexible wellbeing allowance to help you stay healthy and productive

It goes without saying that we provide everyone with a laptop, monitor, top of the range kit, and any software you need.

**About Us**
INSHUR is the leading provider of insurance across North America and Europe that satisfies the diverse needs of on-demand drivers.

With a focus on embedded insurance solutions, and complementary technology integrations for digital platform providers such as Uber and Amazon, we’ve been helping drivers stay on the road since 2016 through our data, technology and in-house expertise.

As a global team of around 200 people based across the US, UK and the Netherlands, we value:

- Generosity, inclusivity, open-mindedness and diversity
- The delivery of great results and learning in the open
- Freedom to make long-term, high-impact decisions
- The wellbeing of their teammates and the people around them
- Enjoying the ride

We completed our B1 funding as well as the acquisition of American Business Insurance in 2023. We have exciting plans to continue growing our portfolio and product lines and expand to new territories in the future.

**Equal opportunities**

We believe that having a diverse team where everyone can be their authentic self is the key to our success. We are passionate about equal opportunities and improving the tech industry for the better, so we encourage people from underrepresented backgrounds to apply. We don't discriminate based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability or age. Our offices, when open, are child-friendly, dog-friendly and fully wheelchair-accessible.

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