Head of Scheduling

1 month ago

Wimbledon, United Kingdom Carlton Recruitment Full time

**Head of Scheduling**

**Wimbledon**

**£34,000-37,000**

**Full-Time Permanent**

Mon-Thurs 9am-5.30pm

Fri 9am-5pm

Our client is looking for an experienced Head of Scheduling to join a vibrant and dynamic team. You will be line managing a team of 2 and responsible for efficiently scheduling engineers for pre-planned, reactive, and emergency repairs on day-to-day basis.

**Key Responsibilities as Head of Scheduling**:

- Managing the bookings department and ensuring the deadlines are met.
- Monitoring the daily progress of incoming jobs, how they are prioritised and SLA’s to customers.
- Monitoring of pre-existing jobs to ensure that deadlines are met, and complaints are avoided.
- Motivating the team and guiding them to taking accountability, responsibility, and ownership to see tasks through to the end.
- Advising the team on the logistics of job scheduling and job management.
- Coordinating between clients, internal office team and the field team to ensure best customer experience in line with efficient service from the clients Team.
- Managing the risk of a potential complaints where our SLA’s are not being met.
- Taking ownership and handling the communication on job from start to finish and ensuring this is upheld by the bookings team.
- Updating clients with progress of works for all jobs.
- Providing knowledge of prioritising jobs / reports by urgency.
- Opening jobs and loading it on to the system software accurately.
- Taking Clients works order and booking in appointments for work accurately and efficiently.
- Updating Residents on progress and delays on the jobs
- Developing an in depth understanding of rotating and moving the diary over to ensure the most efficient method of logistics of scheduling.

**Key Requirements of the Head of Scheduling**:

- 5 years+ experience of working in a similar environment and managing people and clients’ portfolios is highly recommended.
- Computer literate with a good knowledge of MS package.
- Willingness to learn new software/CRM system.
- Very strong natural sense of prioritising jobs and understanding customer needs.
- Very strong customer service skills with excellent balance of diplomacy and firmness in line with costs and expenses.
- Clear communication with professional call handling skills
- Strong time management skills and working with tight deadlines and emergencies.
- Understanding very specific high priority job scenarios that must take precedence over less important duties.
- Strong ability to manage own workload as well as oversee workload of bookings department.
- Presentable and clean and tidy appearance.
- Knowledge greater London postcodes with understanding of challenges faced with driving in Central London.

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