Operations Trainer

**Description**:
**Key Responsibilities**:

- Develop and deliver training across all operational areas in line with Regulatory and Company requirements.
- Work closely with Team Leaders and Department Manager to establish a fully trained and competent workforce to manage the Servicing of all assets under management.
- Ensure training is in line with all Company Policies and Procedures within the Operational Department in accordance with Business Service Standards and TCF principles.
- Maintain accurate records of training and competency.
- Identify and develop a programme of individual and collective training for all operational staff.
- Completion of Ops probation form prior to initial handover to Team Leaders
- Plan, develop and deliver training programmes and co-ordinate external training activities.
- Act with integrity, due skill, care and diligence in all dealings with customers and 3rd parties
- Ensure all Regulatory requirements are met.
- Ensure teams adherence to all legislative, compliance and audit requirements.
- Continuously review for changes in legislation, Policy and procedures to ensure accuracy, efficiency and continuous improvement.

**Skills Knowledge and Expertise**:

- Detailed working knowledge of operational mortgage practices, regulatory requirements
- Expereince devloping and running training
- Highly motivated, able to work on own initiative with mínimal supervision.
- Personal presence, good presentation skills and confident communicator at all levels.
- Pro-active, able to generate and build on ideas.
- Strategic thinking.
- Meeting organisational targets against business plan whilst working flexibly and pro-actively with colleagues and 3rd parties.

**Benefits**:

- 25 days holiday per annum
- Up to 15% annual discretionary bonus based on performance
- Company pension scheme - up to 9% company contribution
- 1 x Paid charity days
- Cycle to work scheme
- Charity payroll giving
- Long service awards and extra holiday
- Healthcare cash plan
- Life assurance cover x 4
- Online discounts and gym memberships
- Enhanced paternity and maternity pay
- Access to Smart Hive by Bravo Benefits giving you full access to all your benefits + additional discounts

**About CHL Mortgages**:
CHL Group provides bespoke third-party loan servicing solutions for a variety of asset classes across the UK. The CHL Group consists of 3 companies, CHL Mortgages, CHL Mortgages for Intermediaries and Landmark Mortgages. We have vast experience in the UK mortgage market encompassing a range of services. We currently service c.30,000 of mortgage assets on behalf of third-party clients and manage several standby contracts for mortgage and bridging finance clients.

Founded in 1990 CHL Group has grown to over 180 colleagues with offices in Fleet, Hampshire and Skipton, Yorkshire. We have grown to become one of the market leaders in specialist mortgages and the Buy-to-Let markets.

We are always on the lookout for talented, dedicated and motivated colleagues to drive the business forward and provide the best outcomes for our clients, investors and customers. We provide an excellent benefit package, competitive salary and excellent work environments where colleagues can learn, develop and progress