Technical Trainer

Position Summary

Why join us:
The SEUK AC Business is part of a new dedicated European AC business called Climate Solutions. The UK is one of the biggest markets in Europe and there has been significant investment in personnel and product to prepare the business for substantial growth. Combined with the release of a number of unique and exciting products into the market the UK AC business is in a great position to capitalise of the opportunities the UK market offers.

Role and Responsibilities

Your Key Responsibilities:
The Technical Trainer will be responsible for evaluating our needs and current practices and creating and delivering a training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides.

This role will also require regular travel to customer / partner training venues, and customer visits.

A primary focus is preparation, scheduling and delivery of training classes to upskill our installer engineering base.- Assess training needs and current practices- Develop training materials and class materials- Set up training systems and equipment- Conduct surveys and evaluate training- Support the development and teach new skills to colleagues- Ensure all training materials are accurately stored, tracked and maintained for future revision and/or traceability

Skills and Qualifications

What we need for this role

To be successful, you will possess the following skills and attributes:
- Educated to HND or degree level- Experience as a technical trainer, training specialist, or similar role.- Demonstrates teaching aptitudes and a calm and patient demeanour.- Strong inter-personal and communications skills with the ability to deliver engaging training sessions.- Skilled problem solver with an enthusiasm for people development- Strong IT skills and familiarity with Microsoft Office Suite- Professional manner and attitude- Strong relationship building skills- Full UK driving licence with fewer than 6 points

What does success look like?

A ‘can do’ and positive attitude, and the ability to perform well in a fast paced environment, always providing the customer with more than they were expecting

The ability to stop, review, measure and document challenges/opportunities and bring them to the attention of the relevant partners for support and resolution

Be able to cope well with change and the ambiguity which may exist while change is effected

The ability to put the customer and their experience/journey first

Benefits of working here at Samsung include:
- Hybrid working- Bonus Scheme- Healthcare cash plan- Income Protection- Enhanced Company Pension contribution- 3 x volunteering days each year- Flexible Benefits - £55 per month contribution - this includes travel insurance, gym membership, payroll giving, season ticket loan facility, taste card, dental insurance- Holiday - 25 days per annum plus bank holidays and an additional day off for your birthday- Access to staff sales discounts on a wide range of Samsung products- Access to discount shopping portal

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

We create the future by fostering a diverse culture to drive sustainable growth.