Receptionist

2 weeks ago

London, United Kingdom Wedlake Bell Full time

**Receptionist**:
Wedlake Bell is recruiting for a Receptionist to join our outstanding Reception team, to provide exceptional service to our clients and visitors. This is a permanent, full-time position.

Our Reception team are a close-knit team of two, and you'll work closely together to ensure Wedlake Bell provides excellent service to our clients and visitors. You will work in a varied role, ensuring the firm is always ready to receive clients, and ensure meeting rooms are organised well and catered.

Joining us, you will be part of a thriving City law firm, known for our fantastic culture and an environment where your work is recognised and appreciated.

We are searching for someone who embodies hospitality and professionalism, who can provide our clients and visitors with excellent customer service. Prior experience as a receptionist in a corporate environment is a must-have, preferably in a professional services environment.

**About Wedlake Bell**:
Located in the heart of the City of London, Wedlake Bell is a Top 100 law firm offering full services across Private Client, Real Estate, Business Services, and Disputes. The firm has 81 Partners and a total headcount of around 400 total. We have grown year-on-year, attributed to the continual success of our legal teams, and the dedication of our staff members.

Our culture is widely-recognised as one of the best in City law, built on trust, collaboration, and mutual respect. Joining us, you will be part of a firm which supports work/life balance, personal development, and building strong connections. With regular cross-firm socials and events (including our renowned yearly ski trip), you will quickly feel like part of the WB team.

**Key Responsibilities**:

- Meet and greet all visitors in a warm and professional manner, managing cloakroom where appropriate;
- Answer internal and external telephone calls promptly and professionally, directing all calls to the relevant person and taking messages where necessary;
- Perform regular meeting room checks ensuring rooms are ready to receive the host and guest(s) and have all relevant media, A/V equipment and catering where requested;
- Co-ordinate the booking of meetings rooms in a proactive and professional way, including prioritising client meetings over internal meetings and prioritising reservations to make efficient use of meeting room space and meet client needs;
- Reconfirm 'next day' bookings and check all requirements and chase any missing information;
- Liaise closely with other support functions (i.e. IT, Kitchen, General Office, Marketing, etc) to ensure all services are seamlessly delivered;
- Carry out daily administrative tasks as required, including temporary pass logs, booking parking spaces assigned to Wedlake Bell;
- Keep accurate records of all correspondence between relevant parties when booking rooms;
- Report any defects or maintenance issues promptly to the relevant person, and ensuring that this is followed up;
- Ensure reception and client areas are clean and tidy at all times;
- Adhere to the firms health, safety and security policies where required;
- liaising with the building reception/security on relevant matters;
- Other ad-hoc duties as required.

**Desirable Skills and Qualifications**:

- Significant (ideally at least 2-3 years) receptionist experience in an office environment, preferably in a professional services or similar organisation;
- An excellent approach to customer service - providing professional, friendly, and proactive service to internal and external stakeholders alike;
- Excellent communication skills, with professional/native level English language skills (speaking and written);
- Excellent organisational and problem-solving skills;
- Excellent personal presentation at all times; and
- Proficient in using IT tools (MS Office tools, etc).

**Why Join our Reception team at Wedlake Bell?**:

- A competitive salary and benefits package;
- Comprehensive pension scheme;
- 25 days paid holiday per annum, with the option to purchase five additional days;
- Life assurance cover from day one;
- Access to private medical and dental Insurance;
- Enhanced parental leave policies;
- Travel season ticket loan;
- Employee Assistance Programme offering support services;
- Wellbeing initiatives, including fitness classes and subsidised gym memberships (Fitness First or Virgin Active); and
- Opportunities for professional development in a supportive and dynamic environment.

If you are passionate about joining a thriving firm and are eager for a challenging yet fulfilling career, we encourage you to apply.

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