Medical Underwriter

Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.

Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.

Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.

**Job Purpose**:
To complete the Protection customers Health Declaration medical assessment in a timely, accurate and customer focussed manner. To follow agreed processes to ensure that this assessment is carried out with fair outcomes for the customer and in line with governance requirements.
To challenge existing processes in a professional, clear and logical way and be supportive of process improvements which benefit the customer.

**Key Accountabilities**:

- To complete the Protection customers Health Declaration medical assessment in a timely, accurate and customer focussed manner. To follow agreed processes to ensure that this assessment is carried out with fair outcomes for the customer and in line with governance requirements. To work cohesively with all team members in the attainment of service excellence for the Protection customer.- Prepare and issue standard and non-standard customer terms using the templates provided and to adjust templates when non-standard.
- Using mechanisms in place to request medical evidence, including writing to the customer and obtaining medical information from third parties.

Provide information/undertake tasks in response to customer requests or as dictated by product / company requirements, ensuring that the work processed meet agreed company & customer service standards & conforms to legal, regulatory & business standards.Managing queries that come into the team mailbox within 48 hours.
- To challenge existing processes in a professional, clear and logical way and be supportive of process improvements to improve the experience of the Protection customer.
- Investigate and resolve complaints and queries, in line with the divisional & regulatory complaint procedures. Identify the cause of the complaint, work to improve the process whilst balancing the needs of the Customer, the Company and the Regulator.**Desired Knowledge / Experience / Skills**:

- Experience of working within a Medical Underwriting Team and making an accurate assessment of individual risk from a Customers Health Declaration.- Able to underwrite Health Declarations for multiple Protection product lines.
- Understanding of underwriting manuals and processes.
- Understanding of the Protection products which require underwriting input.
- Maintains underwriting knowledge with industry and market changes.

Inquisitive and Customer centric approach with an ability to think outside of the norm and challenge existing processes.
- Ability to communicate with all types of customers and contribute to a team delivering service excellence.
- Able to work to deadlines and manage own workload, prioritising cases when required- GR1 or other industry recognised qualification (desired)

**What you’ll like about working here**

As a Canada Life UK colleague, you’ll receive a competitive salary and comprehensive reward package including income protection, private medical insurance and life assurance, along with a generous pension and bonus scheme. You’ll also receive the support you need with your personal and professional development.

**Diversity and inclusion**

Canada Life is committed to a diverse and inclusive workplace. Our role as an employer of choice is to provide the right environment for talented people to do their best work, by respecting, understanding and valuing individual differences