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Area Housing Assistant

1 month ago

Rotherham, United Kingdom Rotherham Metropolitan Borough Council Full time

Job description

Directorate: Adult Care, Housing & Public Health

Temporary until March 2024, Full time, 37 hours per week.

Do you enjoy meeting people?

Do you like a working environment where every day is different?

If so this could be the position for you

The Area Housing Assistant role provides critical support to the Area Housing Officers in the Tenancy & Estate Management Services, in dealing with a broad range of customer issues and enquiries. The team undertakes home visits to tenants to complete Tenancy Health Checks which are a prevention, early intervention visit, which includes offering advice and support to tenants which can lead to referrals being made to Adult Social Services, Children’s Services, GP’s, Mental Health Services and third sector organisations.

Area Housing Assistants support the Area Housing Officers with less complex tenancy management work including less complex successions to tenancies, sole to joint tenancies and general tenancy management queries which frees up the time of the Area Housing Officers to visit and investigate more complex cases.

Please see the attached job and person profile for further detail.

We are seeking to appoint a highly motivated individual with experience of direct dealing with members of the public and proven customer care experience. Good communication and listening skills are essential as is the ability to build and maintain relationships with customers, colleagues, elected members and partner organisations.

Rotherham Metropolitan Borough Council is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. For further information, please visit our website.