Head of IT Operations

1 month ago

County Durham, United Kingdom Metzger Search & Selection Ltd Full time

Role Title: Head of IT Operations

**Salary**: C£60,000 - £70,000 plus bonus and excellent benefits
Location: Northeast England with flexibility to work from home 2 days per week
Our client is a market leading debt collection and enforcement group. They are currently seeking to appoint an experienced Head of IT Operations who will have overall responsibility for providing continuous and reliable IT operations and services to a variedworkforce.
Reporting directly into the Chief Technology Officer, we are looking for someone with strong leadership skills as well as significant technical capabilities. This is a fantastic opportunity to lead an IT Support Engineer team and be part of the company's successfulgrowth story.
Responsibilities include:

- Effectively support business operations, including revenue and service continuity through delivery of IT services within SLAs
- Managing and supporting the IT infrastructure, covering both cloud and on-premises systems, monitoring and responding to system health alerts and fulfilling access requests
- Managing all areas of service delivery management including writing, agreeing, publishing and delivering the required service catalogue ensuring SLAs and performance targets are met, handling customer escalations and managing performance
- Delivering IT services using procedures compliant with ISO 27001 and other information security standards
- Ensuring rapid and effective incident response and resolution, with clear and timely communication
- Writing and maintaining comprehensive procedure documentation for teams to follow
- Acting as the point of technical escalation and leading complex problem solving and diagnostic work required
- Leading and ensuring clear and effective communication with stakeholders, senior management and the company whilst building effective working relationships with other members of the team
- Travelling to other group sites to meet with team members and implement projects as required
- Developing teams and managers skills to meet business needs and setting individual development plans
- Extensive business IT technical experience, with at least 2 years' experience gained in an IT or operational senior management role
- A deep understanding of what it takes to deliver an efficient and effective IT Service Desk with high levels of customer satisfaction
- Applied knowledge and expertise of IT security concerns, vulnerability management, data protection and risk management
- Experience of business cloud SaaS products and services
- Advanced SQL and report writing skills
- Excellent listening and communication skills, written and verbal, that enable technical concepts and policy to be expressed to individuals at all levels of technical and business knowledge
- Bash scripting, programming and automation skills and experience, understanding of program code (Java) to enable deep diagnostics is advantageous
- Experience of remotely supporting and diagnosing issues with phones (mainly Android), apps and other field-based devices such as PDQ terminals
- Knowledge of standards compliance, data protection and GDPR, computing applicable legislation and corporate & government security concerns including ISO 27001 and PCI DSS
Essential Skills:
Windows Active Directory and Group Policy administration, Security, IP networking and firewall administration, Microsoft 365 administration, Android OS, ticket-based team workflows, customer friendly with good communication skills, team working, good prioritisationand time management, excellent problem solving and diagnostic ability.
We regret we cannot take telephone enquiries relating to this vacancy, due to the high level of responses expected.

  • Head of Transport Operations

    5 days ago

    Durham, United Kingdom Crooton Full time

    crooton are delighted to announce they are working with a leading Freight Company near County Durham, and they are looking to recruit a **Head of Transport Operations** to join their teamon a full-time, permanent basis. This role exists to drive Transport focused activities in line with strategic and operational objectives. The individual holding this...

  • Head Of Service

    4 weeks ago

    Durham, County Durham, United Kingdom Tonic Healthcare Full time

    Head of Service - Senior Manager, Smoking Cessation - Public Health. Durham. This is a newly created, exciting opportunity to join one of the UKs leading public health providers in an influential management position. You will be a passionate leader with knowledge of public health/community based healthcare, and have a solid understanding of integrated...

  • Head of Ict Infrastructure

    1 month ago

    Durham, United Kingdom NHS North Of England Commissioning Support Unit Full time

    The Head of ICT Infrastructure is a senior independent and proactive role, leading the establishment, development and running of the Infrastructure team. To lead the effective and efficient operation and management of the ICT Infrastructure team, constantly striving to offer the highest possible standards of service. To plan, develop, deliver and improve...

  • Examinations Officer/Academic Administrator

    2 weeks ago

    Hartlepool, County Durham, United Kingdom Hartlepool College of Further Education Full time

    Reporting To: Head of Data Services Hours: Full-time, 37 hours per week Holidays: 29 days per annum plus bank holidays Exams Administrators will perform a wide variety of tasks which support the College’s overall examination and assessment operations which relate to the annual exams calendar.

  • Operations Manager

    1 month ago

    Durham, United Kingdom Bennett & Game Recruitment Full time

    **Operations ManagerPosition Overview** My client specialises within the manufacturing and supply of cable, cable assemblies and accessories for high and low-level power distribution systems. They have a crucial business vacancy for an Operations Manager to join the team and assist with the management of 60-70 full time employees and 30-40 agency workers...

  • Service Support Co-Ordinator

    1 month ago

    Durham, County Durham, United Kingdom Tonic Healthcare Full time

    Head of Service - Senior Manager, Smoking Cessation - Public Health. This is a newly created, exciting opportunity to join one of the UKs leading public health providers in an influential management position. You will be a passionate leader with knowledge of public health/community based healthcare, and have a solid understanding of integrated healthcare...

  • Strategic Head of Primary Care

    2 days ago

    Durham, United Kingdom North East & North Cumbria ICB Full time

    Reporting into the Integrated Care Board through the ICB Director of Local Delivery, and the Deputy Delivery Director the postholder will have a key role working as part of the ICB, ensuring that both ICB and locally agreed place based priorities and objectives are met to deliver the overarching ICB aims of: Improvements in population health and healthcare...

  • Senior Commercial and Strategy Consultant

    1 day ago

    Hart, County Durham, United Kingdom Spectrum IT Recruitment Full time €100,000 - €120,000

    Fleet This is an excellent opportunity for an experienced Strategy Consultant to join a very well established clients team based in Fleet. The successful candidate will need 7- 10 years of experience in the financial services industry, with some of that time working in a strategic role or within a strategy consulting firm. As a strategic consultant our...

  • Business Development Manager

    4 days ago

    Durham, County Durham, United Kingdom OnPath Energy Full time

    JOB DESCRIPTION Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below. BUSINESS DEVELOPMENT MANAGER REPORTS TO: HEAD OF BUSINESS DEVELOPMENT LOCATION: CHASE HOUSE, DURHAM OVERALL OBJECTIVES: The job holder will be primarily responsible for securing high quality development sites to...

  • Business Development Manager

    3 days ago

    Durham, County Durham, United Kingdom OnPath Energy Full time

    JOB DESCRIPTION Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below. BUSINESS DEVELOPMENT MANAGER REPORTS TO: HEAD OF BUSINESS DEVELOPMENT LOCATION: CHASE HOUSE, DURHAM OVERALL OBJECTIVES: The job holder will be primarily responsible for securing high quality development sites to...

  • Manufacturing Engineer

    1 month ago

    Peterlee, County Durham, United Kingdom Randstad Tech IT Full time

    Manufacturing Engineer Peterlee 12 Month contract £28.35 Paye - £38.09 Umbrella Per hour Full time, On site Monday to Friday The Role You will have the opportunity to provide the technical expertise necessary to design, develop, and implement manufacturing systems, complex manufacturing operations and sophisticated machines. You will contribute to the...

  • DAY SHIFT HGV Mechanic

    6 days ago

    Durham, County Durham, United Kingdom E3 Recruitment Full time

    Job title - HGV Technician 99 per annum, plus 20% shift allowance Duration - Perm/Full-time Sector - Automotive An opportunity has arisen for an HGV Technician to join a leading UK fleet management and maintenance company. 99 per annum plus, you will also receive full uniform, free onsite parking, EAP, a cycle to work scheme, a pension scheme, and 23...

  • Business Development Manager

    1 week ago

    Durham, County Durham, United Kingdom OnPath Energy Full time

    Job Description JOB DESCRIPTION BUSINESS DEVELOPMENT MANAGER REPORTS TO: HEAD OF BUSINESS DEVELOPMENT LOCATION: CHASE HOUSE, DURHAM OVERALL OBJECTIVES: The job holder will be primarily responsible for securing high quality development sites to maintain the development of the renewables forward programme. They will also take responsibility of several...

  • Business Development Manager

    4 weeks ago

    County Durham, United Kingdom OnPath Energy Full time

    JOB DESCRIPTION BUSINESS DEVELOPMENT MANAGER REPORTS TO: HEAD OF BUSINESS DEVELOPMENT LOCATION: CHASE HOUSE, DURHAM OVERALL OBJECTIVES: The job holder will be primarily responsible for securing high quality development sites to maintain the development of the renewables forward programme. They will also take responsibility of several land...

  • Business Development Manager

    4 weeks ago

    County Durham, United Kingdom OnPath Energy Full time

    JOB DESCRIPTIONBUSINESS DEVELOPMENT MANAGERREPORTS TO: HEAD OF BUSINESS DEVELOPMENT LOCATION: CHASE HOUSE, DURHAM OVERALL OBJECTIVES:The job holder will be primarily responsible for securing high quality development sites to maintain the development of the renewables forward programme. They will also take responsibility of several land negotiations to...

  • Business Development Manager

    4 weeks ago

    County Durham, United Kingdom OnPath Energy Full time

    JOB DESCRIPTION BUSINESS DEVELOPMENT MANAGER REPORTS TO: HEAD OF BUSINESS DEVELOPMENT LOCATION: CHASE HOUSE, DURHAM OVERALL OBJECTIVES: The job holder will be primarily responsible for securing high quality development sites to maintain the development of the renewables forward programme. They will also take responsibility of several land negotiations...

  • Business Development Manager

    4 weeks ago

    County Durham, United Kingdom OnPath Energy Full time

    JOB DESCRIPTION BUSINESS DEVELOPMENT MANAGER REPORTS TO: HEAD OF BUSINESS DEVELOPMENT LOCATION: CHASE HOUSE, DURHAM OVERALL OBJECTIVES: The job holder will be primarily responsible for securing high quality development sites to maintain the development of the renewables forward programme. They will also take responsibility of several land negotiations...

  • Business Development Manager

    4 weeks ago

    County Durham, United Kingdom OnPath Energy Full time

    JOB DESCRIPTIONBUSINESS DEVELOPMENT MANAGERREPORTS TO: HEAD OF BUSINESS DEVELOPMENT LOCATION: CHASE HOUSE, DURHAM OVERALL OBJECTIVES:The job holder will be primarily responsible for securing high quality development sites to maintain the development of the renewables forward programme. They will also take responsibility of several land negotiations to...

  • Business Development Manager

    1 day ago

    County Durham, United Kingdom OnPath Energy Full time

    JOB DESCRIPTIONBUSINESS DEVELOPMENT MANAGERREPORTS TO: HEAD OF BUSINESS DEVELOPMENT LOCATION: CHASE HOUSE, DURHAM OVERALL OBJECTIVES:The job holder will be primarily responsible for securing high quality development sites to maintain the development of the renewables forward programme. They will also take responsibility of several land negotiations to...

  • Head of Service

    4 weeks ago

    Durham, United Kingdom Tonic Healthcare Full time

    Head of Service - Senior Manager, Smoking Cessation - Public Health. Durham.This is a newly created, exciting opportunity to join one of the UKs leading public health providers in an influential management position. You will be a passionate leader with knowledge of public health/community based healthcare, and have a solid understanding of integrated...