Superintendent Registrar

**Suffolk County Council - The Suffolk Register Office Ipswich IP1 2BX or could be based at one of our other Registration offices - Bury St Edmunds IP33 1UZ, Lowestoft NR33 0TQ, Stowmarket IP14 1EZ, Sudbury CO10 1TL or Woodbridge IP12 1BH - Hybrid working**:

- **_£_**45,380**_ _**per annum (pro rata if part-time)**:

- **37 hours per week - (flexible working options available)**:

- **Permanent**

We’re passionate about improving the future for our customers, our communities. If you think the same, we’d welcome you to join our team as as the **County Superintendent Registrar of Births, Deaths, Marriages and Civil Partnerships**. We are looking for someone with the skills and drive to make a meaningful impact on our service. Your innovation, existing knowledge, skills and enthusiasm will help us to continue improving and evolving. Our development opportunities and support will enable you to make a difference and leave a positive, lasting legacy.

Reimagine the possibilities.

**Your role and responsibilities**
- A typical day is likely to involve multiple contacts from your team and colleagues, either in person or via our digital platforms. Your diary will include regular team and stakeholder meetings. You will also be working on a range of projects to enable business improvements or changes to legislation.
- Part of each day is likely to be spent assisting with problem solving or responding to more complex queries so you’ll be using your adaptability skills to accommodate changing priorities.
- You will line manage a team of 8 Service Delivery and Ceremony Managers who are based at each of our service points across Suffolk. You’ll need to be confident and flexible in travelling around the county to provide support, celebrate success and share knowledge. You will also need the authoritative presence to carry out audit checks to ensure we are compliant with our counter fraud and public protection duties.
- You will benefit from using your delegation and coaching skills to achieve high outcomes across all the teams. We encourage everyone in our service to be the best they can be and to empower positive outcomes and decision making.
- You will often represent the County in regional forums giving the opportunity to broaden your network of contacts and knowledge.

**You will need**
- A thorough knowledge of Registration and Marriage law and practice is essential - ideally evidenced by the accredited National Registrar Qualification or similar equivalent.
- We need you to have confidence in public speaking and preparing and delivering presentations and training material. An assured knowledge and experience with a range of IT and digital technology is expected.

**The team**
- You will be a crucial member of the Registration Service Senior Leadership Team. Reporting to the Service Head and working in partnership with the Principal Registrar you will be responsible for the statutory and operational duties of the Superintendent Registrar.
- Our team works collaboratively, sharing ideas and knowledge. Much of our direction is influenced by Government legislation, but we are continually striving to improve the service for our customers, embrace new technology, and introduce efficiencies.
- We work at pace but with compassion and empathy for our service users who are accessing our services at some of the most emotional times in their lives.
- You will have an office work base within the county but will be regularly travelling to all registration service points as well as working remotely.

**Shaping Careers and Learning**

We want to champion talent and seek to continuously develop everyone’s professional knowledge, potential and job satisfaction. Through accessible learning opportunities and clear career pathways we aim to identify individual strengths, diversify skill sets and enable people, from all walks of life, to build influential and impactful careers.

**Empowering Everyone**

**For more information**
- you upload a copy of your CV (Curriculum Vitae). Make sure to remove any personal details and your name from the document
- when writing your Supporting Statement, using our **Supporting Statement template,** please answer the following questions:
**Question 1 -** Please detail your experience of working within a Registration Service, and your knowledge of the relevant legislation. If you have not worked within a Registration Service previously please detail similar transferrable knowledge and skills.

**Question 2 -** Describe a time when you have effectively managed the operational delivery of services across multiple locations. What were some of the key challenges and how did you address them?

**Question 3 - **Tell us about when you have developed, implemented, and communicated policy or process changes. What approach did you take and how did you get buy-in from your team?

**Question 4 - **Describe a time when you have managed conflicting priorities or high-pressure situations. How did you organ