Care Navigator

**WHO WE ARE**

Healthcare Central London Ltd (HCL) is the GP Federation owned by our 33 General Practices covering the Central London (Westminster) area. The organisation supports 4 Primary Care Networks (PCNs). We operate several NHS contracts on behalf of our PCNs including a Community Dermatology Service; Community Cardiology Service and a Secondary Care Referral Service and an out-of-hospitals provision which is sub-contracted to our 33 General Practices.

On behalf of our practices we are the host employers of a large, and rapidly growing team of ARRS (Additional Roles Reimbursement scheme) roles including Clinical Pharmacists; Pharmacy Technicians; First Contact Physiotherapists; Dieticians; Paramedics; Social Prescribers; Care Coordinators, Digital & Transformation Leads, Nursing Associates, GPAs and Care Co-ordinators.

**HOW WE WORK**

Our vision is to be recognised as a leading GP provider network, run by clinicians for the benefit of our local population and practices. We will achieve this by working with patients and partners to ensure that general practice remains sustainable and independent. We aim to further diversify our income by exploring commercial joint ventures and expanding our research team in the coming years.

Our people are our greatest asset. When we feel included, valued and supported in work this positivity reaches those very people we are here for, the patients. HCL is committed to actively supporting diversity and inclusion and ensuring that all our employees are valued, treated with dignity and respect and enabled and supported to reach their potential.

Our employees work flexibly according to the needs of our customers, typically onsite at our practices or hub sites or at our offices near Marylebone/Edgware Road. Our office-based roles are typically worked as hybrid roles the pattern of which are agreed and reviewed according to service/team requirements.

**Requirements**:
We require a fluent Arabic speaker who is also proficient in written communication to join our Care Navigator Team. Care Navigation/Complex Case Management Service play an important role within a PCN (Primary Care Network) to proactively work with patients, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services. Care Navigators are based in GP practices and provide support to patients and GP staff.

This is an excellent opportunity to make a positive impact in the lives of patients and become an integral figure within General Practice.

Care Coordinators (CC) will be responsible for supporting GPs through providing care coordination for the most vulnerable and complex patients. This includes, for example, being responsible for intelligent tasking and patient referrals, completing Care Plans and delivering targeted public health messages to patients.

In addition, CCs will work with the relevant agencies of the health and social care system and voluntary care services to ensure coordinated and effective delivery of the patient’s care plan for those patients identified through risk stratification by the GP.

Each CN will be aligned to specific GP Practices within the GP Federation, and will be required to work across several practices within the designated PCN structure. The role is non patient facing and patient will be provided via telephone. The Complex Case Management service offers targeted support in specialised areas, as part of your role you will have the opportunity to assist with this element of the service.

This JD is indicative and it is envisaged this job description will evolve with the CCS development.

**Benefits**

NHS Pension /Life cover

Cycle to work scheme

Season ticket loan scheme

enhanced T's &C's

Reward & Recognition Scheme