Personal Assistant

4 weeks ago

Bury St Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full time

We have an exciting opportunity for someone to come and join our General Surgery team at the West Suffolk Hospital. The role will involve providing admin support to our colorectal nursing team. The position is full time at 37.5 hours ideally Monday to Friday.

We are a large friendly Nursing team, comprising of Colorectal specialist Nurses, Straight to Test Nurses and Stoma Nurses. We take a lot of phone calls from patients on a daily basis. Your role would be to liaise with these patients assisting them with their queries, within the limits of your abilities, taking messages for the nursing team and transferring calls as appropriate.

Your role will also include general daily admin duties, assisting with preparation for the Multidisciplinary Meeting (MDT) and completing referrals to other specialities/Hospitals with support from the nursing team.

You would be responsible for requesting/sending documents and reports to other hospitals as required, monitoring, and tracking these to ensure this process happens in a timely manner. Booking, changing, and coordinating appointments with both the nurses and consultants within the department. Providing cross cover for the other General Surgery P. A’s

You will require patience, understanding, empathy and an acute attention to detail. If you think you fit the criteria and this position appeals to you then please make contact to find out more.

Administration support - daily office administration

MDT preparation and referrals to other trusts/hospitals

Appointments booking

Administration cross cover within the department

Diary management

General IT work

Transferring/tracking of documentation across multiple trusts

Reassuring patients who are often extremely anxious or scared

Organisational skills are essential, as are team work, empathy and communication skills

BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.

With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.

We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.

Join us. What will you #BeKnown for?

Please see job description for full details.

Patients are referred to the Hospital via Electronic Referral System or internally via Ecare. The PA will disseminate the referrals to the relevant clinician for their approval or rejection. The PA will monitor the departments electronic referrals pools and forward any relevant letters for the General Surgery Department, for review. New referrals are communicated to the PRMC (Patient Referral Management Centre) where appropriate.

Regularly monitor and update patient pathways using LUNA, ensuring the coding is accurate, expediting/chasing appointments where appropriate. Escalating issues to the Service Manager in order to avoid undue delays in the patient obtaining treatment.

To receive post and deal with routine correspondence, undertaking follow-up action as directed. This may include replying personally to letters and preparing draft letters for signature.

To transcribe from dictation, written text or digital dictation, all correspondence, reports or notes for the General Surgery Department and team, checking detail in patient case notes and ensuring letters are grammatical and well-presented. Also to understand the necessity of coding patients correctly with the IPT system when transferring patients from the West Suffolk Hospital to another Hospital.

From within the dictation, identify indicated actions and action accordingly. Check that tests and investigations have been arranged as indicated.

To collate all radiology and Pathology reports and to present them to the General Surgery Department, ensuring that all abnormal results are highlighted for further action by medical staff. Monitor expected results and where these are outstanding or urgently required, access resul

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