Student Services Assistant

2 weeks ago


King's Lynn, United Kingdom College of West Anglia Full time

**JOB TITLE: STUDENT SERVICES ASSISTANT**

**LOCATION: KINGS LYNN**

**HOURS: 18 PER WEEK (WEDNESDAY, THURSDAY AND FRIDAY - 8.30AM - 3.00PM)**

**SALARY: £11,149 - £11,410 PER ANNUM**

Working in a small team of six, this is a varied and busy part-time role providing customer service to our students on a range of matters. You will provide a friendly, customer-focussed and efficient first-line-of-enquiry service to students, applicants and the general public, particularly in relation to financial support, student transport and enrolment queries. The role has a lot of varied responsibilities and is a nice mix of administration and customer service, you'll go from supporting students to access education by allocating financial support and transport through to completing sign-ups for our \"learning for leisure\" provision for adults through to helping current students with general queries and much more on a daily basis. Each day is different as a student services assistant

We are a successful, community-focused FE college based in the East of England. Even though you'll be based in King's Lynn, you'll be part of a cohesive wider student services team that spans across all of our campuses. Collaboration is key in this role; you'll work closely with various departments to ensure that our students receive unparalleled support throughout their time at CWA.

We offer an excellent package including a generous annual leave allowance of 30 days per year for support staff,** plus** five College closure days, **plus **Bank Holidays (pro-rata for part-time), fee waivers on some College courses, a contributory pension scheme with the Local Government Pension Scheme, discounts with local businesses and access to a cycle to work scheme. CWA focusses on staff well-being and utilises both internal and external resources, such as a well-being committee and access to a free and confidential Employee Assistance Programme as well as comprehensive training and development.

Interviews are provisionally scheduled for **week commencing 22 April 2024**

**Please note that all interviews are conducted face to face, we are unable to facilitate online interviews.**

This post is exempt from the Rehabilitation of Offenders Act 1974 but Exceptions Order may apply.

**No agencies please


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