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Programme Manager
4 months ago
**Who are we?**
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.
At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.
**What you’ll be doing**
We are looking for a **Programme Manager** to lead on the collection, governance and delivery of our critical customer service-focused improvement projects to deliver the greatest return on investment for Thames Water. Working with key stakeholdersand operational SMEs, the Programme Manager will ensure that robust reporting and control are in place to allow the seamless tracking of project progress, identify risks, issues, dependencies & assumptions and facilitate any necessary ‘back on track’ discussions.
The Programme Manager will own the development and collation of content to feed into a suite of meetings at the senior level. The Programme Manager will also lead on the development of scheduled or ad hoc collateral required by either C-level stakeholders,the Board or external bodies.The Programme Manager will own a calendar of regularly required submissions and ensure that all is in place to action these effortlessly, minimising the onus on initiative leads. Inputs will need to be gathered by working proactivelywith various business areas, potentially to tight deadlines. This reinforces the importance of best practice reporting, such that the latest project statuses can be gathered with ease. Working with initiative owners, the Programme Manager will ensure the deliveryof project outcomes, identifying and managing dependencies across the programme.
**What you should bring to the role**
- You will have the ability to identify dependencies and opportunities across wider areas of work, making connections and developing relationships accordingly, whilst driving absolute focus on the priority outcomes of the projects within your remit.
- You will need to demonstrate an ability to think quickly and logically, and to analyse and communicate complex information clearly and credibly.
- Excellent communication, negotiation and engagement skills will be required to secure buy-in to the reporting processes, through the development of positive working relationships with stakeholders.
In addition, to the above, it is expected that the Programme Manager would lead on a number of regulatory engagement aspects including collation and provision of information for external bodies e.g. Consumer Council for Water.
- Prince2 / PPM preferred
**What’s in it for you?**
We’re proud of the positive ways of working we’ve adopted during the pandemic, creating a more flexible and dynamic environment so all our colleagues can thrive**.** For our office-based roles, we’re moving to a hybrid approach with various optionsfor working from the home, office and our sites.
Our competitive salary and package include a bonus, car allowance, private healthcare, an excellent contributory pension and 26 days of holiday per year increasing to 30 with the length of service.
Thames Water is a dynamic, rewarding and diverse place to work, with opportunities around every corner.If you join our team, you’ll enjoy a fulfilling career, flexible working arrangements and a wider benefits scheme including our benefits hub, which is packedfull of offers and information to save you money and support your well-being.
Find out more about working at Thames Water.
We deliver life's essential service so our customers, communities and the environment can thrive. This means, that when a crisis happens, we all rally around to support our customers. As part of your role, you’ll be required to participate in a rota to provideCustomer Incident Support, as requested by the Company from time to time. This may be by supporting our customers on the frontline as an Ambassador or being part of the team managing the incident as a Control Tower Lead. This is incredibly rewarding, and you’llbe given full training - it’s also a great opportunity to learn more about our business and meet colleagues.
