Colleague Services Team Leader
4 days ago
Company Information
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our distributed team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD
All our employees share a common set of values - Integrity, Intensity, Innovation and Involvement. Our ability to grow year after year is driven by our ability to attract, develop and retain world-class people.
If you share in our values and if you're looking for an employer who is strongly committed to developing talent and exciting achievement, come grow with us at Thermo Fisher Scientific.
Position Objective
The role of Colleague Services Team Leader is passionate about the delivery of the HR lifecycle administration activities within the HR EMEA Shared Service Centre. The Colleague Services team is looking to add a new Team Leader during a period of growth, this is an exciting opportunity to build HR experience within a global organisation
As well as handling their own Colleague Services Operations tasks the post holder focuses on supervising the day-to-day activities of an assigned team within the Colleague Services EMEA Shared Service Centre and ensuring that the operational goals are met. The Team Leader also ensures quality of service and operational performance by analysing the metric dashboards, leading and coaching team members
What you will do:
- Deliver first line HR administration support across a range of employee lifecycle questions, including onboarding, new hires, benefits, time & attendance as well as supporting colleagues exiting the organisation
- Daily accountability for ensuring case management targets are achieved that ensure we support our colleagues in the moments that matter to them
- Ensures team achieves stated performance measures and adheres to established standard operating procedures
- Effectively analyses, evaluates, and resolves complex issues escalated by team members and manages each case through quick and accurate resolution
- Offers team members ongoing mentoring, coaching and other feedback for professional development
- Monitors and leverages metrics and trends to determine where process improvement options exist to improve
- Stays abreast of company policies, plans, and programs, providing regular team updates
- Ensures process documentation is current and teams receive adequate training on changes
What are we looking for:
- Previous skills demonstrated in Benefits, HR or Customer Services is preferable
- Ability to interpret and communicate HR policies and procedures with an eye for process improvement
- Strong Communications skills to deliver an outstanding customer experience is important
- Passion to learn new tasks with a growth mindset, delivering as part of a team
- Possess good listening skills and diligence
- Ability to maintain a positive outlook with the ability to coordinate/prioritise workload
- Proficient with Microsoft Office Suite including Word, Outlook, Excel, and PowerPoint
- English Language skills required and other languages desirable
Travel
- Not anticipated
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