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Dental Booking Agent

4 months ago

Huddersfield, United Kingdom Local Care Direct Full time

**Description**:
**Dental Booking Agent - Evenings & Overnights**:
**Job summary**:
Local Care Direct is a non-profit Social Enterprise operating across 24 hours a day, 7 days a week, 365 days a year, to provide various primary and urgent health care services across West Yorkshire.

**We have various Part-Time positions available for Dental Booking Agents working during the Out of Hours period (evenings, overnights & weekends) as key members of our Dental Team supporting the Dental Hub.**

The Dental Service provides a 24/7 service to patients aged over 5 experiencing urgent dental issues. This service provides advice & support over the phone. Then, depending on patient needs the consultation will result in self-care advice, booking of an Urgent appointment, or signposting to the appropriate service.

**Hourly Rate**: £9.87 per hour

**Locations**:Unit 2, Longbow Close, Bradley, Huddersfield, HD2 1GQ or Lexicon House, Wilmington Grove, Leeds, LS7 2BQ

(Please note first 12 weeks of training would be based at Bradley, Huddersfield)

**Shifts available (working across a 4 week rolling rota)**:

- Monday weekly 17.00-22.00
- Tuesday weekly 18.00-22.00
- Tuesday weekly 18.00-00.00
- Wednesday weekly 22.30-06.59
- Thursday weekly 18.00-22.00
- Thursday weekly 22.30-06.59
- Sunday weeks 2&4 13.00-19.00
- Sunday weekly 18.00-00.00

**Main duties of the job**:
**The Dental Booking Agent will undertake dental call-handling and booking duties.** As a key member of the CABS team they will contribute to the delivery of a quality service and the maintenance of quality standards.

They will be responsible for receiving Dental calls made directly to the CABS service and the accurate input of caller information on to the computer system.

Contact with the CABS service may be directly via a telephone call, in which case it will be necessary to take demographic details and undertake a non-clinical assessment to arrive at a disposition to meet the patients need for urgent dental treatment.

The Dental Booking Agent will be responsible for contacting patients where their details are notified via NHS 111 ITK contact information and book them into available appointments across Yorkshire and Humber, as appropriate, in line with relevant protocols.

**About us**:
**Benefits of working for Local Care Direct**:

- Comprehensive Staff Training programme
- Training and development available
- Modern working environment with a positive atmosphere
- **NHS Pensions**:

- **NHS Discounts (Blue light card)**:

- Various hours available in a 24/7 environment
- Support available 24/7
- Health & Well being group to support staff
- Supportive and Friendly teams
- Annual Awards focused on raising money to support a local charity

**Local Care Directs core values**:

- We are open and honest
- We are professional
- We respect each other
- We inform, involve and listen
- We do what we say we will do
- We support each other

**We care about people **Our core mission is to care about people, not only our patients but also the people we work with.

**We do what we say we will do and we do it well -**Local Care Direct is a Social Enterprise organisation providing a wide range of healthcare services in Yorkshire. We are a community owned organisation, independent from the NHS and committed to putting patients first.
- Internal reference number: LB3336, LB3337, LB3370, LB3378 & LB3480_

**Job description**:
**Job Title: Dental Booking Agent - Clinical Assessment and Booking Service (CABS)**

**Team**: Dental CABS

**DBS Check Level**:Basic

**Shifts available (working across a 4 week rolling rota)**:

- Monday weekly 17.00-22.00
- Tuesday weekly 18.00-22.00
- Tuesday weekly 18.00-00.00
- Wednesday weekly 22.30-06.59
- Thursday weekly 18.00-22.00
- Thursday weekly 22.30-06.59
- Sunday weeks 2&4 13.00-19.00
- Sunday weekly 18.00-00.00

**Base location**: Sheridan Teal House, Bradley and/or Lexicon House, Leeds (First 12 weeks of training would be based at Bradley, Huddersfield)

**Line Manager**: Shift Supervisor CABS

**Job Purpose**:

- To undertake dental call-handling and booking duties. As a key member of the CABS team you will contribute to the delivery of a quality service and the maintenance of quality standards.
- Contact with the CABS service may be directly via a telephone call, in which case it will be necessary to take demographic details and undertake a non-clinical assessment to arrive at a disposition to meet the patients need for urgent dental treatment.
- The post-holder will be responsible for receiving Dental calls made directly to the CABS service and the accurate input of caller information on to the computer system.
- Alternatively, some patients will have already gone through a clinical assessment process undertaken by NHS 111, in which case the demographic information and disposition will be available from an ITK message in the computer system.
- The post-holder will be responsible for contacting patients where their details are