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Assistant Team Leader

3 months ago

Birmingham, United Kingdom Tate Recruitment Nottingham Full time

**Assistant Legal Support Team Leader**

**Full time**

**Permanent**

**Birmingham City Centre**

**Salary - £28,000 - £30,000 depending on experience**

**Hours - Monday to Friday**

**Hybrid - 2 days office, 3 days home**

We have a superb opportunity for someone to join an established global law firm, based in Birmingham, working as an Assistant Legal Support Team Leader. The role would be to support the Legal Support Team Leaders with the day-to-day line management and process management ; driving performance and ensuring that all Client and internal SLAs are met.

**Responsibilities**
- Supporting Legal Support Team Leaders with first level line management tasks, dealing with absence reporting, holiday requests, etc
- Assist with managing the team resources to ensure task allocation in periods of planned absence and holidays
- To support the team leaders with the management and monitoring of workflow in the teams and ensuring a quality service is provided to both external and internal customers using digital software and methods.
- Be the go to person in the absence of the Legal Support Team Leader, supporting as required, to ensure the smooth running of the support teams and an efficient and quality service to Clients.
- Be the 'go-to' person for the team in the absence of the team leader
- Ensure the File Opening Guides are up to date at all times
- Alongside the Team Leader, maintain relationships with stakeholders
- To be the point of contact for all queries and issues
- Support with process changes, working with other departments and providing feedback
- Using initiative and experience to identify issues which need immediate attention, alerting the Legal Team Leader as required and escalating issues
- To collate and provide daily statistics / reports as required for reporting to the Legal Support Manager / Team Leader
- Ensure work flows are prioritised accordingly
- Investigate SLA breaches and identify flaws in the process and suggesting possible resolutions
- Act as the IT liaison for errors and issues, working with the IT Service Desk and Team to ensure satisfactory and timely resolutions

**Essential Skills & Experience**
- Strong legal management background
- Detailed knowledge and experience of file opening utilising all internal systems
- Excellent IT skills
- Excellent communication skills and can interact at all levels as required
- Client/customer focused approach with the ability to build and maintain relationships with key internal stakeholders
- Able to work under pressure and prioritise workload in accordance with time constraints, taking responsibility for team workloads
- Requirement to travel to other offices as requested (Ideally a car driver due to locations)

**Company Benefits;**
- Holiday starts at 25 days per annum increasing to 26 days after three years of service and 27 days after five years of service.
- Private medical and dental insurance
- Group pension scheme
- Life assurance
- Gym and fitness discount
- Employee assistance programme

**Job Types**: Full-time, Permanent

**Salary**: £28,000.00-£30,000.00 per year

**Benefits**:

- Company pension

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Birmingham, West Midlands: reliably commute or plan to relocate before starting work (required)

Work Location: One location