Trainer

Overview:
**About RM**
At RM we provide technology and resources to the education sector, supporting schools, teachers and learners, with one goal, to improve education outcomes worldwide. What we do helps all levels of the industry, from preschool to higher education and professional qualification, our customers include schools, examination boards, central governments and other professional institutions. We have a clear purpose to enrich the lives of learners worldwide.

To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work.

**Job Purpose**:
The Product Trainer role in RM is integral to our ability to onboard new customers and maximise opportunities with existing customers. It is a high-profile customer facing role requiring the skills to learn complex software products, design training sessions and successfully deliver these both in person and remotely and through other approaches such as recorded content or online courses.

RM Assessment customers are heavily involved in the education sector, many of whom come from teaching and training backgrounds. A solid understanding and appreciation of pedagogy is also required.

This role has been created to support a large Digital Transformation project for an internationally renowned education organisation. It will be responsible for developing training content and materials tailored to the client project and delivering training to the organisation’s teams and their 3,500 schools across the globe. The job holder will be working closely with the client’s Digital Transformation Team and other internal roles supporting this exciting digital transformation project.

**Responsibilities**:
**Main Responsibilities**:
**Main Responsibilities**

**Approximate % Time Spent**

**Designing Training**

Define tailored training modules based around the requirements of the client Digital Transformation Project and RM’s software products.

Work with internal teams and the client’s Digital Transformation team to ensure that training evolves as product functionality and the transformation project develop.

Be responsible for the tracking and maintenance of all client training content.

30%

**Training Content Development**

Develop training materials to support agreed client training needs that may be used in interactive in-person or remote training sessions or delivered through webinars or other appropriate means.

Training content is likely to include PowerPoint slides, product demos and video and written content.

40%

**Customer Delivery**

Deliver training to client teams and their global community of schools. The training is expected to be delivered remotely and is not expected to involve any international travel.

Show a sensitivity to user and customer needs, be flexible and willing to take on feedback from observations and be able to differentiate training material on the fly if necessary.

40%

**Decision Making**:
I) Independent decision making and planning:

- Scheduling of your time in order to meet agreed demand and recording this centrally for cross-functional team access
- Training session content design
- Scheduling of training events and customer training.

II) You refer to your manager / a colleague.
- Discussion of content, knowledge and Training standards
- Training delivery pedagogy
- Cost approval
- Any activity that falls outside of agreed budget

**Impact & Influence**:

- Leads on designing and delivering training sessions and content
- Influences Product Management in respect of product enhancements and our wider training proposition including on innovate approaches to delivering training.

**Experience**:
**Knowledge, Skills & Experience**:

- Experience of designing and delivering training to external customers including a good understanding of pedagogy and how to differentiate to learners
- Experience of delivering both interactive training (delivered face-to-face and remotely) and self-service training programmes
- Experience of developing a range of training materials including presentations video content and webinars
- Experience of working in a cloud-based software product environment
- Experience of working with school and/or knowledge of the Assessment domain would be an advantage
- Strong communication skills - applicable through multiple channels (written, spoken, workshops, presentations)
- Ability to adapt style, language and communication methods to the needs of the audience
- Proven ability of organisational planning and problem solving
- Understanding of personal data, GDPR and other data protection regulations
- Ability to develop cohesive working relationships with internal/external stakeholders, on-shore and off-shore
- Ability to work effectively under