Data and IT Help Desk

1 week ago

Horncastle, United Kingdom LIVES Full time

**About LIVES**

We are a charity and our reach and impact has grown significantly over the last few years as we’ve developed new models and services for supporting the communities of our county. We’ve got an army of volunteers, both laypeople and healthcare professionals, and a small employed team of both administrative and clinical people. We’re currently based in Horncastle but we operate right across the county of Lincolnshire, including the North and North East.

**Employment Details**

Job Title: Data & IT Help Desk

Location: LIVES HQ, Units 5 - 8 Birch Court, Spratt Close, Boston Road Industrial Estate, Horncastle, LN9 6SB

**Salary**: £25,000

Hours of Work: 37.5 hours per week

Responsible to: Information Systems Manager

**Job Purpose**

The LIVES Data & IT Help Desk plays a vital role in ensuring the smooth operation of our organization and supporting our members across Lincolnshire. This multifaceted position involves providing help desk support to our volunteers, managing user accounts, processing data requests, and facilitating onboarding and offboarding processes.

We're looking for someone who is organized, responsive, and possesses a high level of integrity. You'll have a natural problem-solving ability and a genuine desire to assist others.

Above all, you'll share our passion for LIVES' mission and be dedicated to supporting our volunteers and colleagues to achieve the best outcomes for our patients.

We believe it takes a team to save a life - this role is a key part of that team

**Main Duties**

Helpdesk:

- Addressing password and username issues promptly.
- Resolving permission and role access issues.
- Providing guidance on accessing resources on LIVES platforms.
- Offering assistance on using LIVES platforms and resources.
- Guiding users through the installation of volunteering apps on various devices.

Systems onboarding and offboarding:

- Drafting account creation, modification, and closure requirements for active directory users and forwarding them to our IT partner promptly.
- Creating and closing accounts for SaaS systems.
- Modifying account roles and security as instructed.
- Handling laptop installations and ordering laptops, handsets, and SIM cards.
- Administering the IT asset register and support contract register.

Data:

- Conducting data quality audits and resolving discrepancies.
- Providing routine and ad-hoc data using Power BI reports and simple database queries.
- Inputting of rollup data into excel spreadsheets.

Other:

- Ensuring secure use of all systems and governing access permission requests to meet confidentiality and data protection requirements.
- Managing door fobs and keys.
- Coordinating with the IT supplier for asset repairs and maintenance.
- Providing training and documentation to users on common IT procedures and best practices.

**Person Profile**

Our values drive the way we act as individuals and as a charity. They are much more than a collection of words that we stick on a poster or the HQ walls. Our LIVES values are unique to us. They help us make good decisions and remind us of our aspirations for our charity, our community and ourselves.

With this in mind, you will care - you’ll understand why LIVES is so important to the people of Lincolnshire and you’ll want to do everything you can to support our volunteers and your colleagues to keep our service effective and achieving the very best outcomes for our patients.

You will act with integrity at all times and be committed to doing the right thing even when it’s difficult. You will want to be an important and valued member of our life-saving team.

**You will**:

- Be a professional and approachable individual with a business-like and friendly attitude.
- Be comfortable working with a wide range of people and communicating information in an accessible and friendly manner appropriate to the understanding of the audience.
- Have a genuine enthusiasm for using technology to improve the way we support the organisation is vital.
- Be able to plan your own workload and prioritise tasks, and work well both as part of a team and independently.
- Believe strongly in empowering others to deliver better outcomes for our patients and communities through the information that you provide.
- Natural problem solver with the ability to troubleshoot and resolve issues independently.
- High degree of integrity and professionalism in handling sensitive information.
- Attention to detail and strong organizational skills.

**You will have**:

- Strong IT skills, and ideally experience of a Microsoft 365 environment
- A standard DBS check will be required and a drivers licence (with no more than six points) is desirable.

**Job Types**: Full-time, Permanent

Pay: £25,000.00 per year

**Benefits**:

- Company events
- Health & wellbeing programme
- On-site parking
- Work from home

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 12/07/2024

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