Collections Agent

5 months ago

Portsmouth, United Kingdom Finda Recruitment Full time

Job Introduction
**Collections Agent - **Portsmouth**

**Hybrid working (Home & Office)**

**£26,000 - £28,000 depending on experience + Bonus (up to £200 per month) + Excellent Benefits**

**Bonus up to £200 per month**

37.5 hours to be worked between 8am - 8pm Monday - Friday and 9am - 6pm Saturday, working five days in any seven including weekends, bank holidays and evenings.

We are looking for an experienced Customer Care Agent to work within the Collections Team within a lively team at Go Car Credit in Portsmouth.

**What we do?**

At Go Car Credit we are specialists in helping people secure finance who may have been declined by other lenders. We want to help our customers get back on the road to better credit. The primary focus is ethical and responsible lending and treating customers fairly, which forms our core values.

We want to provide those with impaired credit profiles the green light to enable them to walk on to a dealer’s forecourt with confidence, helping them get behind the wheel in no time.

We are responsible, treat customers fairly, supportively and are always straightforward with them.

Go Car Credit are a disability confident employer and a real living wage employer.

**The Role**:
The Collections Agents are the main point of contact for our customers who may experience financial difficulties. They handle inbound customer calls, dealing with a range of queries, as well as taking payments, managing complaints and assisting with payment-related questions. You will also make outbound calls relating to outstanding payments and to discuss payment plans for customers in financial difficulties. Detailed training will be provided to build on your existing experience. You will help our customers understand their financial and legal obligations and always have ‘treating customers fairly’ at the forefront of your mind.

**The right Collections Agent will have**:

- Experience in dealing with customer queries - ideally including payment plans, making payments, managing arrears and repossessions on Hire Purchase agreements.
- High levels of accuracy and attention to detail with a track record of delivering excellent customer service.
- Experience of dealing with customer financial difficulties, considering those who are financial vulnerable
- ideally within a regulated environment with an understanding of ‘treating customers fairly’. An understanding of FCA and FLA would be desirable.
- Experience of handing inbound and outbound customer and third party calls in a fast-paced environment.
- Experience of updating customer records quickly and accurately.
- High levels of verbal and written communication with strong influencing skills.
- Ability to work collaboratively with colleagues and customers for the mutual benefit of our customers and our business.

**Why Join?**

Our people, culture and values are also something to be proud of and we offer:

- Competitive salary and performance-related bonus
- Opportunity for flexible home/office working
- Company laptop and phone access provided for home working
- Starting holidays of 25 days plus bank holidays, increasing with service
- Voluntary overtime
- Clear development path with training and development
- Occupational sick pay
- Pension scheme
- Free parking and convenient business park location
- Regular charity and engagement activities
- Employee Assistance Programme (EAP)
- BenefitHub discount platform
- Great amenities on the business park including shuttle bus, cash point, cafes/street food vendors, creche, subsidised gym, yoga classes, cycle facilities and shower.

INDHP

Package Description
**Collections Agent - **Portsmouth**

**Hybrid working (Home & Office)**

**£26,000 - £28,000 depending on experience + Bonus (up to £200 per month) + Excellent Benefits**

**Bonus up to £200 per month

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