Head of Customer Success

4 weeks ago


Fulham, United Kingdom Lipton Media Full time

**Head of Customer Success - Events**

**£60,000 - £75,000 Base**

**1 Year Fixed Term Contract**

**Mostly fully remote**

Global media events business seeks a Head of Customer Success to join their rapidly growing team.

We are looking for a Head of Customer Success to lead this strong, commercial team of Customer Success Managers.

You will be responsible for managing how the team retain and expand customers proactively across their portfolio of industry leading large-scale events.

A core strategic and tactical focus for our client is the growth and retention of their existing customers.

The Customer Success function is responsible for the future success and happiness of their customers; delicately balancing their commercial aspirations alongside our client’s continued need to increase revenue generation.

**Role - Head of Customer Success**
- Set the overall vision and strategic plans for the function, leading a culture of positive customer experience, driving growth by encouraging full facility utilisation, and setting net retention improvements.
- Influence future customer lifetime value, increasing customer engagement, and setting measurements for overall customer satisfaction characterised by an accurate and understanding service.
- Lead a culture of continuous improvement by embedding training and development plans that also inspire independent professional growth within the function.
- Develop a company-wide customer success philosophy integrating processes, content, communication, and data to/from other stakeholders along the customer journey such as Onboarding, Underwriting, Sales, Customer Experience, Credit Control, Risk, and Product.
- Work closely with other departmental heads to align on strategies, growth forecasting, service plans, account opportunities, and creative solutions to risks.
- Ensure customer retention is high and be the primary escalation point for the team when dealing with complaints from customers of high value and varying complexity, delivering a prompt resolution of issues and positive outcomes for both the customer andthe business.

**Profile Required - Head of Customer Success**
- An outstanding track record in the role of Head of Customer Success
- Proven strong management skills in developing a team of senior and experienced individuals
- Experience working with and supporting customers varying in size and spend
- Experience in delivering customer-focused processes based on customer needs and a proven desire in finding innovative ways to continually improve the service delivered to customers.
- Experience working within an environment of adoption of new process/policies and/or consistent product change.
- Experience working within an events landscape
- Proven strong negotiating skills with the ability to defend pricing for the business whilst balancing service and profitability for the customer.

**Lipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence.**

**Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for theirnext challenge.



  • Fulham, United Kingdom Lipton Media Full time

    **Head of Customer Success - Events** **£60,000 - £75,000 Base** **1 Year Fixed Term Contract** **Mostly fully remote** Global media events business seeks a Head of Customer Success to join their rapidly growing team. We are looking for a Head of Customer Success to lead this strong, commercial team of Customer Success Managers. It is critical you...

  • Head of Biology

    4 weeks ago


    Fulham, Greater London, United Kingdom Sacred Heart High School Full time

    HEAD OF BIOLOGY (MATERNITY COVER)The Governing Board of Sacred Heart High School wish to appoint a Head of Biology (Maternity Cover).Sacred Heart High School is an outstanding Catholic School in the trusteeship of the Society of the Sacred Heart, and is part of a network of Sacred Heart schools worldwide. The school was founded in 1893 by the Society of the...


  • Fulham, Greater London, United Kingdom Wayman Recruitment Group Full time

    You will be joining an established Humanities department where you will be able to teach to KS3/4/5. This position would suit an experienced Humanities Teacher seeking an opportunity for career development.Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements. Head...

  • Sales Administrator

    7 days ago


    Fulham, United Kingdom Reed Full time

    **Sales Administrator** **Salary**: £13.73 per hour **Location**: Fulham & Hammersmith, London **Hours**: Full-time, 9-5pm **Start Date**: ASAP Are you a driven, determined, and organised individual with a desire to work in an exciting, friendly, and innovative company? Our client is looking for someone on **3 - 6-month** basis to act as a Sales...

  • Store Manager

    2 weeks ago


    Fulham, United Kingdom Lamb Personnel Ltd Full time

    High end new storage facility opening in Fulham requires experienced and talented Manager to head up Team.The Store Manager role will be integral to both the success of the Fulham site and to the growth of the wider business long term. They are looking for a highly professional individual with a shared ambition for the future.As a Store Manager, you will...

  • Store Manager

    2 weeks ago


    Fulham, United Kingdom Lamb Personnel Ltd Full time

    High end new storage facility opening in Fulham requires experienced and talented Manager to head up Team. The Store Manager role will be integral to both the success of the Fulham site and to the growth of the wider business long term. They are looking for a highly professional individual with a shared ambition for the future. As a Store Manager, you...

  • Receptionist

    4 weeks ago


    Fulham, United Kingdom Tiger Recruitment Full time

    This is an exciting opportunity to be a Receptionist at the Head Office of a luxury fashion brand based in South West London. They are seeking a switched-on, professional individual with a great attitude to be front of house at their Head Office. A greatopportunity for someone looking to get into the Fashion industry. **WHAT YOU’LL DO** This is a great...

  • Personal Assistant

    2 days ago


    Fulham, Greater London, United Kingdom The Godolphin and Latymer School Full time

    Personal Assistant to the Deputy HeadsPermanent and full timeFor 1 July 2024The Godolphin and Latymer School is one of the country's leading independent day schools for girls, located on a six acre site in Hammersmith, London. The School's facilities are excellent, making it an exciting place to learn and work. The students at Godolphin and Latymer receive...

  • Sales Associate

    3 weeks ago


    Fulham, Greater London, United Kingdom Foot Locker Full time

    PRÉSENTATIONYou recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It's easy for you to start up natural, friendly conversations, adapt to different types of Customers, and...


  • Fulham, Greater London, United Kingdom Lamb Personnel Full time

    High end new storage facility opening in Fulham requires experienced and talented Manager to head up Team. The Store Manager role will be integral to both the success of the Fulham site and to the growth of the wider business long term. As a Store Manager, you will lead by example and encourage both on and off site staff to achieve the shared goals of...

  • Store Manager

    2 weeks ago


    Fulham, Greater London, United Kingdom Lamb Personnel Ltd Full time

    High end new storage facility opening in Fulham requires experienced and talented Manager to head up Team. The Store Manager role will be integral to both the success of the Fulham site and to the growth of the wider business long term. As a Store Manager, you will lead by example and encourage both on and off site staff to achieve the shared goals of...

  • Store Manager

    2 weeks ago


    Fulham, Greater London, United Kingdom Lamb Personnel Ltd Full time

    High end new storage facility opening in Fulham requires experienced and talented Manager to head up Team. The Store Manager role will be integral to both the success of the Fulham site and to the growth of the wider business long term. They are looking for a highly professional individual with a shared ambition for the future. As a Store Manager, you will...


  • Fulham, United Kingdom Recruitment Gamechangers Ltd Full time

    **Sales & Events Manager** **35K + Commission, OTE £50-60k+** **London** You will be managing the sales & events for a busy hospitality venue that oozes with fun, detailed interior and endless capabilities. As a manager, you will be looking after a team of 3-4 Execs developing their skills and maximising sales through variousstrategies. The company...


  • Fulham, United Kingdom Mercury Security Management Ltd Full time

    Organising and maintaining files, records, and databases - Assisting with the preparation of reports, presentations, and other documentation - Liaising with clients, suppliers, and other stakeholders - Coordinating travel arrangements and managing expenses - Providing general office support, such as ordering supplies and managing office equipment - Creation...


  • Fulham, Greater London, United Kingdom Lamb Personnel Full time

    High end new storage facility opening in Fulham requires experienced and talented Manager to head up Team. The Store Manager role will be integral to both the success of the Fulham site and to the growth of the wider business long term. They are looking for a highly professional individual with a shared ambition for the future. As a Store Manager,...

  • Biology Technician

    2 days ago


    Fulham, Greater London, United Kingdom The London Oratory School Full time

    The London Oratory School invites you to apply for the post of Teacher of Science, specialising in Chemistry. Trad but quirky, The London Oratory is amongst the city's most prestigious Catholic schools. Educating boys from 7 to 18, with girls in the sixth form, it puts a strong emphasis on music with a liturgical twist, all as part of a broad, liberal arts...

  • Head of EBME

    3 weeks ago


    Fulham Reach, United Kingdom Finegreen Full time

    Finegreen are currently supporting a large NHS organisation in the appointment of a senior clinical engineering professional. This individual will provide the Trust with strong leadership and strategic direction within the field of EBME.Key responsibilities will include:Have operational accountability for all financial and physical resources of the...

  • Head of EBME

    4 weeks ago


    Fulham Reach, United Kingdom Finegreen Full time

    Finegreen are currently supporting a large NHS organisation in the appointment of a senior clinical engineering professional. This individual will provide the Trust with strong leadership and strategic direction within the field of EBME. Key responsibilities will include: Have operational accountability for all financial and physical resources of the...


  • Fulham, United Kingdom Central Recruitment Services Ltd Full time

    Central is currently recruiting for a Community Support Officer, to work in Fulham area. The service provides resettlement support to ex-service clients to help them sustain independent living, rebuild their lives and ensure integration within the local community.The successful candidates will be required to work 35 hours per week, working across Monday -...


  • Fulham Broadway, United Kingdom Made Employment Ltd Full time

    Are you an experienced Recruiter looking to develop within a new and exciting Industry? If so, our client could offer you a great opportunity to join the Retail & Fashion industry and join their established team.Some fantastic benefits which include: * Competitive salary package linked to skills and experience circa £26,000 to £30,000 * Monday to Thursday...