Front of House Volunteer

5 months ago


Leeds, United Kingdom Candlelighters Full time

**Volunteer Role Title**:Front of House Volunteer**

**Hours**: Every Thursday, 4pm-8pm

**Location**:The Square, Woodhouse Square, Leeds, LS3 1AD

Families who have been affected by children’s cancer (including patients, parents, siblings and grandparents) can come to The Square for a coffee and a chat, as well as book and access a variety of support services, including:

- Wellbeing Services & Activities
- Specialist 1:1 Support
- Family Support Groups and Events

**Key Activities**:
As a Front of House Volunteer you will support the Family Support Worker role and the rest of the Team at Candlelighters with a variety of tasks including:

- Meeting and greeting families and other visitors
- Making drinks for families and visitors
- Answering the telephone, transferring calls and taking messages
- Making bookings and updating our database
- Setting up rooms for meetings and events
- Assisting the Team with other tasks and activities as required
- Selling items donated on our Candlelighters eBay account

We recognise that family members accessing Candlelighters’ services may wish to volunteer with Candlelighters. However, this particular role is not suitable for family members receiving support from Candlelighters. This is to ensure they are given the best possible care and support without any potential conflict of interest.

**We're looking for volunteers who**:

- Have experience of working in a customer service environment
- Are confident, friendly and approachable
- Have good IT skills and experience of using a database
- Are able to move furniture (tables and chairs) and boxes
- Are able to climb multiple flights of stairs
- Are able to manage own emotions when working with families affected by childhood cancer
- Are able to maintain professional boundaries and follow Candlelighters Policies and Procedures

**How to apply**

**Job Type**: Volunteer

**Salary**: £0.01 per year

**Benefits**:

- Casual dress
- Flexitime
- Free parking
- On-site parking

Schedule:

- Flexitime

Work Location: In person



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