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Maintenance Operations Team Leader

4 months ago

Chesterfield, United Kingdom BT Full time

Maintenance Operations Team Leader

**Job Req ID**:11062**Posting Date**:07-Feb-2023**Function**:Business Operations**Location**:Balborough, Chesterfield, United Kingdom**Salary**:Competitive**THE ROLE**
Supply a world-class service to BT’s customer base.Join a team of over 50 in BT’s parts & warranty function, helping improve team effectiveness and the customer experience. The office is based a couple minutes from Junction 30 off the M1, with free onsite parking. You’ll work on projects for clients like MoD, Specsavers, DWP & Morgan Sindall Group.This role will see you partner with several operational teams to drive efficiency, making you a pro-active element in overall improvement of processes & procedures. You’ll also serve as a senior point of escalation, both in your team and the wider business, meaning you’re an influential figure.- You’ll have access to the Pluralsight portal and the BT Academy to help progress your development & career at BT. There will be training and qualifications on Dell, HPI, HPE, Lenovo products, along with familiarising you with Cisco, Fortinet and Meraki products.- Your core duties include:
- Providing team leader control and escalation point for admin team members
- Oversee quotations & chargeable functions
- Monitor & recommend training requirements and resolve local issues for the team
- Maintain stock levels in line with budgetary targets
- Oversee shipments to and from repair centres of customer property & BT assets
- Driving Continuous Improvement

**EXPERIENCE REQUIRED**
- Ability to lead and guide a team
- Customer facing experience and relationship building
- You have a logical approach to problem solving
- Commercial awareness
- Competent using reporting tools and data to drive efficiency
- Good understanding of the Microsoft Office suite

**BENEFITS INCLUDE**
- BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
- Purchase discounted BT shares
- Options including childcare vouchers, private healthcare, season ticket loan
- Discounted products including broadband and BT Sport
- Access to 100s of retail discounts including the BT shop

**FLEXIBLE WORKING**
BT have moved to a hybrid working model - you can work from home 2 days per week. This means you’ll be at your contractual location 3 days a week.**WHAT HAPPENS NEXT?**
This advert closes on February 17th, after which the hiring manager will review all applicants and provide feedback.**Who is the BT Group**
We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services..