Flights Specialist

**Role**: Flights Specialist
**Reports to**:Flights Team Leader
**Shift pattern**:Monday - Friday on a rota basis between the hours of 08:00 - 20:00, plus a minimum of 13-16 Saturday or Sunday in a year between 09:00 - 17:30 (paid at 1.5x your hourly rate).
**Contract**: Permanent
**Salary**: £22,222, plus weekend pay, bonus and additional benefits

**A bit about us**

We’re the foundation brand bringing together our three companies, Lime, Calrom & Aviate, all with unique services to the travel trade. This position sits in Lime & Aviate - here’s a little more on each brand’s speciality:

- Lime are the British Airways experts, providing the airline’s best fares to the travel industry with a number of unique benefits.
- Aviate was founded in 2009 with the purpose of offering the best flight content to tour operators. They now encompass multiple brands with a broad offering, all with their customers in mind.

This role sits in Flights Support where we deliver standout support to our partners via multiple channels. We’ve got a knack for tech too, using our bespoke systems and GDS’s to create and service bookings effectively.

To support your personal development, the team and wider company is dedicated to providing plenty of training opportunities, helping team members to flourish in their roles.

**The role**:
Tasks & responsibilities include:

- Using a GDS to check availability and make, manage, ticket and refund bookings.
- Constructing nett fares from CAT35.
- Using industry knowledge and initiative to choose best airlines to approach to meet client’s requirements.
- Making sound commercial decisions on margins & pricing on a booking-by-booking basis.
- Updating all transactions accurately into the database.
- Keeping on top of all airline deadlines for deposits, balance payments, names & ticketing.
- Ensuring payments are received from clients in good time to meet deadlines.
- Developing a good understanding of the market and competition.
- Forming close ties with staff within airline partners to strengthen relationships.
- Be aware of, and work towards, sales targets.

**We think you’ll be a great fit if you have**:

- Exceptional customer service skills to deliver efficient and professional service to internal and external customers.
- Excellent written and verbal communication skills, with a flair for time management, accuracy and organisation.
- A self-motivated team player with the ability to work on your own initiative and make informed decisions - we’d love it if you’re a keen problem solver, creative thinker or can demonstrate commercial acumen.
- Knowledge of the travel industry, including using a GDS or airline knowledge would be highly beneficial, but training will be provided.

**What you’ll get**:

- Annual company bonus in addition to your salary.
- 33 days annual leave, including bank holidays.
- 4 month probation period and hybrid working options once passed. Agreement will be discussed with your manager
- 5% matched company pension contribution.
- Modern office with on-site gym and bar so you can enjoy a free drink on a Friday
- Internal training academy to support your learning and personal development.
- Additional company benefits to support your wellbeing and happiness

**Job Types**: Full-time, Permanent

**Salary**: £22,222.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Free parking
- Health & wellbeing programme
- On-site gym
- On-site parking
- Referral programme
- Work from home

Schedule:

- 8 hour shift

Supplemental pay types:

- Yearly bonus

Work Location: In person