**About Us**

Solmar Villas is a professional and trustworthy villa holiday provider with over 2000 beautifully selected villas across more than 20 destinations. We prioritize making the booking process as smooth as possible and ensuring guests have everything they need before and during their stay. We are a family run business with personal service at the heart of what we do, offering loads of choice, peace of mind, and wonderful holidays. Solmar Villas is located in Centrum One Hundred and we are winners of 'Best Travel Company for Villa Holidays' at the 2023 British Travel Awards.

**About the Role**

**Location and Hours**

We have a hybrid working model where you will be based in our offices in Burton-Upon-Trent Monday - Wednesday and work from home on any other days. You will require wi-fi and a suitable workspace in your own home but we will provide your technical equipment needed for the role.

We work on a rota basis so you don't work every weekend 0 unless you want to The team cover the phones 7.5 hours a day from the earliest start of 8am - 4pm to last finish 12pm at 8pm. We are flexible and will always look to support certain hours that may suite individuals wherever possible

**Skills & Experience**:

- 2+ years experience of working in a customer facing role. Travel and tourism not essential but adventageous.
- Excellent communication skills, both verbal and written; demonstrating an ability to communicate and influence at all levels across language and cultural barriers
- Organised and practical; happy to trouble shoot and resolve issues in a positive and timely manner.
- Good attention to detail and ability to accurately record notes of conversations and follow up actions.
- Languages highly advantageous (French, German, Spanish, Greek, Turkish, Portuguese and Italian all useful)

Excellent problem solving skills

Pay: £26,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Sick pay

Schedule:

- Monday to Friday
- Weekend availability

**Experience**:

- Customer service: 2 years (required)
- In resort travel indutry support: 2 years (preferred)

Work Location: Hybrid remote in Burton-On-Trent, DE14 2WX

Application deadline: 22/04/2024
Reference ID: UKCSExecutive02