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Customer Service/sales Assistant

4 weeks ago

Wells next the Sea, United Kingdom Carrier Company Full time

**About us**

We are professional, agile, and our goal is to Provide a friendly, professional environment for our employees and to involve them in the growth of this local, sustainable company..

Our work environment includes:

- Growth opportunities

**Job Title**

Customer Service Specialist and Despatch Officer

**Job summary**

The Carrier Company is a small family run apparel business based in North Norfolk. Inspired by our countryside surroundings, we have created sustainable and long lasting clothing and equipment for men and women since 1995.

The products we make are all produced locally as sustainability has driven our production process from the start. The business was created with local communities in mind, the way our products are made supports those around us.

As we grow, we now need you to come join our Carrier Company family.

**Who are you?**
- Someone who’s interested in fashion
- A good team player
- Enjoys working and participating in a relaxed yet focussed work environment
- Willing to learn
- Detail orientated

**Responsibilities**
- Customer service - dealing with in-store appointments as well as phone and online queries
- Packing parcels - Most of our orders are online and we dispatch all our products from our barn in Wighton
- Managing inventory
- Store checks and distribution of materials
- Helping on photo shoots
- Opportunity to gain skills in marketing and site maintenance using Shopify platform

**What’s in it for you?**
- 9-5 Monday to Friday - open for discussion if you need more flexible working time
- Working wage
- Discretionary bonuses (depending on the welfare of the company)
- Staff discount
- Working in the barn in Wighton; currently an all female workplace with a fun atmosphere
- Collaborating and bringing new ideas in - come and be creative

**Qualifications, experience, and skills**
- Customer service experience preferable but not crucial in providing customers with a great experience. Problems do invariably arise and we like to see these as opportunities to problem-solve and deliver customer satisfaction
- Good level of computer literacy is preferable
- the ability to create spreadsheets using either Excel or Numbers.
- Great interpersonal skills.

**Salary**: £9.00-£10.00 per hour

**Benefits**:

- Flexitime

Schedule:

- Flexitime
- Monday to Friday
- No weekends

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Wells next the Sea: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Retail sales (preferred)
- customer service (preferred)

Work Location: Hybrid remote in Wells next the Sea

Reference ID: Carrier

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