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HR Advisor

4 weeks ago


Edinburgh, United Kingdom abrdn Full time

Job Description

Job Title: HR Services Advisor

**Job Type**: 12 Month FTC

Location: Edinburgh

Reports to: HR Services Team Leader

abrdn is one of the world’s largest investment companies, and we are built on a long standing culture of caring about the future and making a positive impact. Together we invest for a better future. We do it to make a difference to the lives of our clients and customers, our employees, society and our shareholders.

Our strategy is to build a vibrant and value-creating purpose-led organisation, with the current and future needs of our stake holders at the heart of all we do.

The Role

The HR Services Advisor role is part of the HR Services Team and is responsible for delivering a wide range of services to support employee lifecycle processes, administering employee data changes and benefit administration.

You will be fully conversant with our policies, procedures and HR systems. You will operate within and collaborate with a varied stakeholder group including the centres of expertise, HR business partners and colleagues at all levels in the Company.

Key Accountabilities

Support Employee Lifecycle Events- Providing a high quality service across the full spectrum of HR administration, including, but not limited to employee data maintenance, leavers, benefits, absence, learning and development, pensions, international assignments, performance management, organisation and position management, redundancies and reward (data entry).- Administering employee lifecycle events making effective and accurate use of the Workday system to input and revise data, produce contractual and other documentation within defined quality standards and service level agreements.- Provide administrative support for organisational restructuring initiatives including the production of redundancy and settlement agreements.- Provide support to employees who are on leave from the business e.g. maternity, paternity, shared parental, adoption, long term sickness

Workload Management- Managing your own the workload in a timely and accurate manner to ensure we achieve or exceed agreed service levels, escalating issues as required.- Ownership of any queries and issues raised seeing them through to resolution and keeping the team leader informed where appropriate.-
- Take ownership for identifying any inaccurate system input /administration outputs and taking the required corrective actions to resolve any conflicts in the information- Work across the HR operational teams, in response to peaks and troughs of business activity.

Service levels & service delivery- Understanding the service levels that are relevant to the role and team and ensuring these are achieved or escalated where appropriate.- Advocating and educating on the effective use of self-service and standard HR business processes for colleagues and people managers.

Continuous Improvement- Contributing to the on-going review and improvement of the HR service by promoting the behavioural shift to self-service in line with the HR operating model, and through supporting and coaching colleagues and people managers on HR business processes driving an outcome which delivers consistent, customer focused, added value services.

Knowledge Maintenance- Maintaining confidentiality in all matters, adhering to GDPR legislation at all times- Understanding how equality, inclusion and diversity applies to the responsibilities of the role and will actively promote these values in all aspects of the role- Having a basic understanding of the relevant employment law related to the role

Skills & Capabilities Required:

- Solid experience of working in an administrative role within an HR environment.
- Attention to detail
- Strong relationship building and stakeholder management skills
- Numeracy and literacy skills, including percentages and decimals, grammar and spelling.
- Ability to provide accurate and timely guidance and advice, explaining established policies and procedures as required.
- Ability to effectively organise allocated work activities, work to tight deadlines and assist in the effective organisation or non-standard tasks and events.
- Ability to work independently to solve a range of problems within standard operating procedures
- Ability to judge when to seek guidance, escalation or authorisation
- Collaborative and effective team member
- Able to demonstrate working knowledge of Microsoft Word, Excel and PowerPoint
- Ability to analyse data and present summary information in a clear and concise format.
- Good understanding of employment law and its applicability in the HR operational environment

You will interact and communicate with:
- HR Services Manager on the tracking of key issues, cases and raise any concerns or issues.- Business and HR Managers whilst dealing with and supporting issues or queries.- Centres of expertise and payroll on a regular basis to track the process of the tier 2/3 cases and flag any concerns.- External service provider


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