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Experienced Team Leader

4 months ago

Bournemouth, United Kingdom Gungho Marketing Full time

**Experienced Team Leader - 4 day working week**

**£26,000 - £34,000 per annum**

**36 per week/ 10 hours per day Monday to Thursday**

Gungho Marketing is a well-established and rapidly growing business to business marketing agency headquartered in Poundbury, Dorchester with offices globally in the UK and USA.

We work with exciting and dynamic international technology companies, who engage our services to drive their sales acceleration and growth programmes in Europe, Asia-Pacific & the Americas.

We operate on a 10-hour day, 4 days week. This means we have every Friday off to create a great work/life balance and offer extensive and ongoing internal training.

We are excited to be expanding our UK operation and with be shortly opening an office in Bournemouth. We are looking for an experienced Team Leader to join our team of telemarketers based in our new offices in Bournemouth, Dorset.

The Team Leader will be involved in the day-to-day management of client campaign activity as well as supervision of the Business Discovery Agents. This role provides the central point of contact with our clients throughout the lifecycle of their relationship with Gungho, ensuring expectations are managed.

The Business Discovery Team Leader will lead from the front and drive the team of Business Discovery Agents to ensure the volume and quality of appointments meet client and Gungho expectations.

**Typical Activities/Responsibilities**:
As a Business Discovery Team Leader, you will spend most of your day on the phone; the Business Discovery Team Leader leads from the front, setting the standards for call rates, appointments, quality, client & team interaction.
- Ensure a personal weekly call & appointment target is met.
- Ensure the team’s personal weekly call & appointment targets are met.
- Regular communication with clients, gathering feedback and ensuing expectations are met and managed.
- Participate in Gungho summaries & reviews.
- Participate in weekly client calls.
- Manage the on-going dialogue with our clients & all client communication to understand their product/service & their business discovery requirements are being met.
- Attending client training on-site & off-site & co-ordinate training needs.
- Supervise the team of Discovery Agents in the Bournemouth office to undertake tele-marketing to uncover new business opportunities on behalf of Gungho clients.
- Monitor and motivate team activities & targets.
- Be the point of contact in the Bournemouth office for operational care & report to Operations Managers where necessary.
- Report to Operations Directors and COO on Bournemouth office feedback & improvements that could be made.
- Provide mentoring & coaching to motivate Discovery Agents to meet their agreed targets.

**Skills & Abilities**
- Excellent written and verbal communication skills
- Strong interpersonal skills
- Leadership and Management experience
- Able to develop strong and productive working relationships
- Able to sell products and services in a Business to Business environment
- Able to communicate at a senior level, contributing to organisational level strategy
- Previous use of CRM software (ACT, Goldmine, Sugar, Salesforce)
- Sizeable LinkedIn network

**Knowledge**
- Knowledge of the principles of successful sales
- Knowledge of sales strategy
- Knowledge of people management techniques
- Knowledge of the principles of marketing
- Sales & Marketing management

**Experience**
- Experience working in a proactive Business to Business Sales role
- Experience working in a Management role
- Experience developing and delivery sales/ corporate strategy
- Experience working within a Sales Environment

**Personal Attributes**
- Outgoing and personable
- Ambitious and dedicated to achieving results
- Motivated, driven and goal-focussed
- Strong Organisational Skills
- Able to work well under pressure
- Attention to detail
- Dedicated approach to tasks
- Flexible approach to working hours and happy to work additional hours as required to achieve success
- Pro-active approach to work
- Willingness to learn
- Committed to achieving results

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£34,000.00 per year

**Benefits**:

- Bereavement leave
- Company events
- Company pension
- Life insurance
- Private dental insurance
- Private medical insurance
- Referral programme

Schedule:

- Day shift
- No weekends

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus

Ability to commute/relocate:

- Bournemouth, BH8 8GS: reliably commute or plan to relocate before starting work (required)

**Experience**:

- B2B: 2 years (required)
- supervisory: 1 year (required)

Work Location: In person

Expected start date: 10/04/2023