Housing Management Assistant

3 weeks ago

Southampton, United Kingdom Two Saints Full time

**Full time, 42 hours a week. Working 8am to 8pm, on a rolling 3 days on, 3 days off rota. Includes working weekends and bank holidays.**

Patrick House Housing Management provides supported accommodation to adults who are at risk of homelessness with complex and high-level support needs, we manage the building to ensure the clients and building is safe. We also provide support to clients so they can maintain their tenancies.

If you love working with people and are looking for a role where you can make a real difference in the lives of those you support, then this is the role for you

**MAIN RESPONSIBILITIES**
- Look for creative ways to engage clients so that clients understand their obligations in paying rent and service charges
- Support clients to understand how their rent accounts work and any letters that they are sent regarding their rent accounts
- Be clear and honest with clients so they understand what happens when they get into arrears and how this could affect future accommodation options
- Provide appropriate support to clients to enable rent payments are made, for example supporting clients to complete budgeting plans.
- Maintain accurate records of all actions undertaken to support a client with rent expectations for current and former arrears
- Engage with the services providing support to the clients and work together to minimise the need for eviction due to non-payment of charges
- Have a proactive approach to prevent clients from accruing debts from the day they move in
- Support colleagues in learning how to take in rent payments
- Follow the policies and procedures in relation to clients rent to ensure all clients are treated fairly and equally
- Support the housing management team to turn around void rooms, report Health & Safety concerns and complete health & safety
- Uphold Two Saints core values & role model these in your daily work
- Work in partnership and promote positive relationships with stakeholders
- Follow all local & organisational policies in respect of housing management, H&S, & Lone working.
- Help to maintain a welcoming, safe environment, identifying and minimising all potential risks to users of the premises and the organisation and property
- Maintain client records using relevant systems to a good standard
- Attend supervision, appraisal, training and meetings as directed which may be outside your normal working pattern
- Work flexibly across all areas of operation where required and prior notice given
- Any other reasonable task as requested by a member of staff

**KNOWLEDGE, SKILLS, EXPERIENCE & ESSENTIAL QUALIFICATIONS/TRAINING**

Previous experience in this type of work is not essential but you will have a real passion for wanting to work with homeless people. Your values will match ours, you will be committed to helping others and enjoy the real job satisfaction that this brings.
- Clear verbal and written English
- Good IT and keyboard skills
- Polite, assertive manner, ability to self -motivate
- Passion for working in a client/customer facing role
- Knowledge of the benefits system and tenancy legislation
- Have an interest and genuine concern for homelessness and related issues
- Knowledge of voluntary and statutory agencies

We were formed in April 2001 through the merger of the Society of St Dismas (founded in 1962) and St Petroc Housing association (founded in 1972). Both organisations shared a passion for housing and supporting vulnerable single people.

Our vision today is to give people who are homeless, vulnerable or in need of support, the opportunity to build a brighter future.

We have services in Berkshire, Hampshire, Portsmouth, Southampton and Sussex.

We support 16-65 year olds. Our services include outreach to rough sleepers, supported accommodation (direct access hostels, move-on accommodation, and resettlement flats), day centres, community support, housing first and landlord support services.

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