Partnership Liaison Officer
3 weeks ago
CB Heating, one of the most respected names within the renewable heating industry are seeking a proactive and highly motivated individual to join its B2B Operations team. Managing the customer journey from time of order placement through to installation you will need a keen eye for detail and ability to multi-task to meet the demands of the role.
We collaborate with various ECO and HUG partners and are expanding our relationships with Local Authorities, Housing Associations and New Build Developers. It would be a distinct advantage if you have experience of working with any of these stakeholder groups.
CB Heating has entered an exciting period of growth and although we work in a fast paced, sometimes challenging environment, we collaborate as a team to achieve shared goals.
Key Responsibilities:
- Timely and accurate order processing within CRM databases and internal systems.
- Efficient key stage planning and resource allocation for all installation related activities.
- Effective communication with stakeholders to ensure installations are completed on time and on budget.
- Successful resolution of issues as they arise and root cause analysis to avoid recurrence.
- Ensure KPI’s and SLA’s are adhered to and any non-conformance is dealt with in the appropriate manner.
- Ensure all compliance and regulatory requirements are met.
**Salary**: £24,750.00 per year
**Benefits**:
- Company pension
- On-site parking
- Referral programme
Schedule:
- 8 hour shift
**Experience**:
- Administrative: 2 years (required)
- Customer Service: 2 years (required)
Work Location: In person
Reference ID: BusAdNov22
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