Quality Officer, Adult Commissioning

3 weeks ago

Swindon, United Kingdom Swindon Borough Council Full time

Adult Social Care is person centered and focuses on individuals strengths to support them to take control of improving their own health, resilience and wellbeing. We want to maximise peoples independence so that individuals can achieve their goals and aspirations and live life to the fullest. We work creatively with individuals, local communities and our partners, empowering them to deliver the best possible outcomes for people. Our work is solution focused, ensuring that those who most need support receive it and that we can continue supporting people in the future.

The post will contribute to the development and delivery of commissioning, contracts and brokerage teams. Assist with the measuring of quality and contract compliance by having a positive and productive engagement with providers and people who use services. Participate in the process for standardising quality standards including developing and delivering key performance indicators and monitoring, challenging and assuring commissioning that contracted providers are achieving agreed outcomes/outputs. Provide timely responses to areas of concern to enable early intervention and prevention work to be undertaken before people who use services experience significant decline in standards and peer care.

Post holder will build relationships with providers and co-produce quality monitoring tools and systems to ensure improvements to services are constantly reviewed and validated. Contribute and participate in maintaining market oversight, informing commissioners of how well the market is functioning, identifying and mitigating risks and supplying information that will promote market stability and growth in areas where there are gaps in service. Supports the development and monitoring of information, e.g. connect to support, direct payments and or individual service funds contributing to procurement and audit processes.

To influence overall delivering of service providers, ensuring they deliver high standards, quality services and in particular responding appropriately to key pieces of legislation e.g. mental capacity act, care act, human rights legislation. Post holder will monitor complaints and concerns where legislation is not adhered to and take swift administration action to rectify.

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