Customer Service Administrator
3 weeks ago
**The opportunity**:to be the main point of contact for key customer accounts, co-ordinating communication to the customer, to achieve the agreed business performance objectives for both WestRock and our customers.
**How you will impact WestRock**:
- Manage the day-to-day enquiries from a specific range of customers, achieving an effective workload
- Establish and maintain customer specification files
- Understand and follow standard operating procedures for customer communication
- Contribute to achieving individual account and departmental objectives
- Assist in the updating of order information post-production, as part of the team responsibility to ensure the accuracy of product specifications
- Develop and maintain professional customer relationships to improve the flow of communication, understanding and increase loyalty to the business
- Communicating any re-dates, shortages, quality issues, technical checks in a timely manner to the customer as well as any changes to orders relating to order quantity or delivery date
**What you need to succeed**:
- Customer service/account handling experience
- Confident communication/presentation skills
- Team working experience
- Negotiation skills
- Proficient in Microsoft Office Suite Programs (Excel, Word, Outlook)
**What we offer**:
- Corporate culture based on integrity, respect, accountability and excellence
- Comprehensive training with numerous learning and development opportunities
- A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work
**Job Types**: Permanent, Full-time
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
**Experience**:
- customer service: 1 year (required)
Work Location: In person
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