Progress Clerk

Answer the phone and deal with requests for information, whilst maintaining confidentiality. Greet and assist relatives/carers. Relaying messages to other members of staff. Liaise with Coordinators in the Assessment Unit and other acute admitting services to facilitate a safe efficient transfer from the department.

Ensure bloods are reviewed in a timely fashion, escalating to clinical staff where bloods have not been processed. Ensure patients are sent for imaging and escalate when reports are not readily available according to service level agreements, continuously expediting diagnostic delays. Work with the medical co-ordinator and nurse in charge to ensure hourly board rounds are conducted and appropriate action taken / followed up. Work with Medical Co-ordinator to ensure a decision to admit is made within 2.5 hours of the patients journey Escalate any delays highlighted to Matron and Service Manager or Site manager whichever deemed appropriate.

Where required ensure a patients discharge is completed in a timely way (non clinical component of discharge). Bleep medical staff for speciality opinions as requested and ensures times of request and reviews are documented Book any ambulance transport which may be required. Liaise with the Discharge Lounge, i.e. if patients can go there to wait for transport.

Work in partnership with the Ward Coordinators, Discharge Coordinators and Multi-Professional Team to ensure timely discharge or transfer. Monitor and maintain patients flow, by ensuring all information regarding patients progress is recorded Ensure EPR is kept updated Chase any outstanding reports to ensure excellent patient experience. Ensure the patients location is constantly updated. Responsible for delivering a delegated workload against the needs of patients and service requirements This job description is not meant to be exhaustive.