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Customer Service Team Leader

4 months ago

Bradford, United Kingdom GPW Recruitment Full time

We are currently seeking a Customer Service Team Leader to join a global manufacturing company in Bradford.

Salary is up to £28,000 per annum plus holidays, company bonus, pension etc.

Duties and responsibilities for the Customer Service Team Leader:
**Responsibilities**:

- Collaborate proactively with all departments across the business to meet targets and fulfill customer requirements.
- Support safety initiatives at the site to maintain a secure and conducive work environment.
- Engage in effective communication activities, including site meetings, and actively seek opportunities for improvement.
- Efficiently manage and coordinate administration tasks across operational departments to enhance productivity.
- Work closely with the site management team to develop initiatives aimed at improving key performance indicators (KPIs), monitoring their effectiveness.
- Support the purchasing and delivery process of raw materials and consumables to minimize disruptions and maintain operational flow.
- Take the lead in managing requisitions and goods receipts at the site.
- Ensure accurate and timely entry of customer orders to meet both customer and internal production requirements.
- Take ownership of customer prices to minimize queries and customer credits.
- Act as a key user for site T&A systems, monitoring and accurately recording annual leave and absence data.
- Ensure required month-end procedures are completed accurately and within agreed timescales.
- Organize departmental manpower to meet operational needs efficiently.
- Manage and approve holiday requests for the Customer Service team while ensuring adequate departmental coverage.
- Handle disciplinary matters related to the department and keep other members of the management team informed.
- Initiate and organize necessary training to ensure the smooth functioning of the department.
- Periodically review Customer Service staff’s performance against agreed objectives, conducting formal appraisals at least annually.
- Actively participate in the onboarding process for new staff members.
- Act as the GDPR Champion, ensuring that data is managed and stored in compliance with legal requirements.

Ideally you will have previous experience of using SAP.

If the Customer Service Team Leader role could be of interest, please call Rebecca at GPW Recruitment or press APPLY NOW