Administrator

4 weeks ago


Leeds, United Kingdom CLD Recruitment Full time

Leeds

£22,000

My Client a professional firm based in Leeds are looking to recruit an Administrative Assistant to join their team. The responsibilities are between the New Business Enquiries team and Reception team.

Main Duties:

- Answering calls from the new enquires telephone line.
- Dealing with new web enquiries.
- Taking new enquiry details and accurately updating the Case Management Systems & Microsoft Teams
- Liaising with colleagues, potential clients and other parties regarding enquiries.
- Managing the status of enquiries and ensuring these are responded to in a timely manner.
- Making outbound calls to update clients on enquiry status and answer any potential questions.
- Assist in the converting of enquiries into instructions.
- Answering calls for all our Branches, currently 18.
- Greeting clients on arrival and directing them to the appropriate fee earner.
- Administrative support to teams as required.

Skills Required:

- Experience in customer service.
- Ability to deal with clients in a customer-friendly and effective manner.
- Ability to deal with colleagues and other parties in a friendly, professional and effective manner.
- Excellent data input skills.
- Ability to work accurately in accordance with the requirements of the team.
- Ability to identify potential improvements to processes and to communicate them effectively to the manager.
- Ability to work under pressure.

CLD Recruitment (Leeds) Ltd is acting as an Employment Agency in relation to this vacancy. CLD Recruitment (Leeds) Ltd is an Equal Opportunities employer; we welcome applicants from all backgrounds.


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