Housekeeping Room Attendant

7 months ago


Manchester, United Kingdom Axcel Hospitality Manchester Full time

Responsible for Housekeeping: To control stock levels of products and linen. Supervise and control the cleaning and servicing of all bedrooms, corridors, back of house and public areas.

Main Duties: - Enters and prepares the room for cleaning. - Dusts the room and furniture. - Replenishes guestroom and bath supplies. - Cleans the bathroom. - Cleans the closet. - Vacuums and racks the carpet. - Checks and secures the rooms. - Replenish amenities according to the operational standards. - Deliver and retrieve items on loan to guests e.g., iron and ironing boards - Ensure security of guest rooms and privacy of guests - Perform rotation cleaning duties (e.g., steam clean carpets, spring cleaning, super cleaning etc.) as required - Cleans guest bathroom/bedrooM/Floor corridor. - Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day. - Always maintain positive guest relations. - Be familiar with all hotelservices/features and local attractions/activities to respond to guest inquiries accurately. - Resolve guest complaints, ensuring guest satisfaction. - Monitor and maintain cleanliness, sanitation, and organization of assigned work areas. - Empty trash containers and ashtrays. - Remove all dirty terry and replace with the clean par to the designated layout. Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor. - Replace facial, toilet tissue and bathroom amenities in correct amount and location. - Inspect condition of bathrobes and replace soiled/damaged ones. - Remove dirty bed linen and make up bed with clean linen. - Replace laundry bags and slips. - Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow, and luggage rack. - Dust and polish all furniture. - Realign furniture to the floor plan. - Responsible for replenishment of guest complimentary water. - Responsible for the cleanliness and maintenance of his work area. - Responsible for the Hotel property in the work area. - Attends to guest calls, guest requests /guest complaints in the area assigned to him. - Authorize to enter in guestrooms for cleaning and providing turndown services as per requirement. - Responsible for following the standard operating procedures. - Responsible for achieving and exceeding the guest satisfaction score. - Update status of rooms cleaned on assignment sheet. - Return and restock cart at end of shift.

Work Remotely
- No

**Job Type**: Permanent

**Salary**: £10.00-£12.50 per hour

Schedule:

- 8 hour shift

COVID-19 considerations:
All PPE Provided

Work Location: In person

Reference ID: HSKP



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