Senior Operations Manager
2 weeks ago
We are recruiting on behalf of our client, a leading payment provider that operate globally. They are looking to hire a Senior Operations Manager to be based in either London. This is a hybrid working position with a requirement to be present in a head officefor 2 days a week. You will be responsible for all core operational aspects related to the online payments division of the business.
**Responsibilities**:
- Management of all operational aspects of the payments division
- Driving customer obsessed processes and onboarding processes
- Global team responsibilities championing team leadership
- Create and foster a culture focused on continuous improvement and operational improvement
- Clearly articulate emerging issues with senior management
- Collaborating with other departments when required
**Requirements**:
- You must have commercial experience in a similar role - operational experience essential
- Have worked and lead a diverse team with varied roles and skills
- Strong communication, leadership & stakeholder management skills are essential
- Highly customer focused with a proven track record of managing onboarding processes
- Strong analytical and problem-solving skills
- Experience and knowledge of the payments industry is a must
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