Team Leader

4 days ago

Aberdeen, United Kingdom Mitie Full time

**Job Overview**

Mitie has a great opportunity in Hammerson Union Square Shopping Centre. We are looking for an experienced Team Leader to join the team on site. As the role of a Team Leader, you will take a lead role on site daily between 1100hrs & 2300hrs with a pay rate of **£12.20** per hour. 42 average hours per week on a shift pattern 4 on 4 off. **SIA DS badge is essential**.

**Benefits Package**
- Employee Shares Scheme
- Staff Retailer Discount
- Pension Scheme
- Extensive Training Package
- Childcare Vouchers
- Cycle to Work Scheme
- Give as you earn
- Salary Finance
- Competitive Holiday allowance
- Competitive Pay Rate
- Life Cover
- Share Incentive Plan
- Save as you earn
- Virtual GP
- Employee Assistance & Counselling
- Responsible for overseeing security officers working on the mall.
- The Team Leader will demonstrate their character as determined, trustworthy, attentive and approachable at all times when welcoming clients and customers.
- As the first point of contact for to all customers and clients, the Team Leader must be geographically aware of their local surroundings.
- The Team Leader must spot and stop all suspicious sightings or potential criminal activity and retain full control until the arrival of emergency services.
- Reporting to the Control Room Shift Controller - they must record, report and escalate all sightings on a regular basis.

**Qualifications**
- The Team Leader will need to be a team player with an enthusiastic attitude.
- The Team Leader should be able to work on own initiative.
- The Team Leader will have a proven track record in supervising staff and leading a team during incidents.
- Flexible Approach to work to suit the business needs.
- Excellent communication skills are required both written and verbal.
- It is important the Team Leader is calm under pressure.
- **Door Supervision License is essential**.

**Additional information**

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.

**Values**:
**Delivering the exceptional, every day**
- **Our purpose**: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
- **Our promise** **to our people**: a place to work where you can thrive and be your best every day.
- **Our promise to our customers**: a trusted partner creating exceptional environments for your customers and people, adding value every day.
- **Our culture - our core values and how we behave**:

- We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
3. We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
5. Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

**Behaviours**:

- Knowledge of relevant procedures
- Level of customer Service
- Team Player
- Health and safety awareness and knowledge
- Communication

**Note**

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.

**For all internal applicants, please note Terms and Conditions are non-transferable

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