Dcc Trainer

A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. If you want to make a difference in your life, your community and your world, join us at Elavon. We know our company is only as strong as our people, and we are committed to your professional growth and success. Elavon is part of the U.S. Bank family, a diverse workplace, where we celebrate the individuality of each member of our global team.

**Role Overview**
- Elavon Business Performance team is looking for a DCC Trainer who will be a customer facing role managing DCC success initiatives directly into Tier 1 & 2 customers, high focus on training delivery virtually and in person.
- Responsible for ensuring assigned customers are supported with Elavon reporting and business analysis to enable product success for our customers and Elavon. Partner with an assigned industry vertical to take tactical/project actions that will drive DCC success
- In partnership with internal stakeholders, ensuring that assigned customers technical environment enables product success. Where change is necessary, supporting relationship managers and customer support colleagues.
- Responsibility for delivering against a of a number of internal reporting and KPI requirements that inform internal leaders and colleagues of customer engagement and outcomes of our customer success initiatives

**Role Responsibilities***
- Contacting Elavon customers (primarily hotels & retailers) to offer Dynamic Currency Conversion (DCC) training and secure DCC training appointments.
- Review an assigned customer list of Tier 1 & 2 Customers and match with Elavon Customer/Solution success initiatives and plan activities as appropriate directly with our customers and aligned within DCC trainers team.
- Maximising the number of customer visits and training appointments per week. Ensure that all planned activities align with the overall Customer Account Plan owned by an Elavon Relationship Manager
- Review tasks and delivering quantitative results from training and achieving targets. Use Elavon reporting tools and business analysis to inform and drive our customers. From an internal perspective, to review results, issues and direct our overall activity within customer accounts
- Weekly and monthly account management of trained customers.
- Building internal and external partnerships that will support the growth of Elavon business in the specific verticals. Including sharing Market trends and feedback into the business.
- Interface with other internal departments (e.g. SCS Partner Management, deployment, Operations) as required to ensure that customer's solutions are enabled correctly
- Continuous engagement/update of internal tools, for example Salesforce, HR Time Management, Learning Centre
- Support routine change management projects
- Reporting to the DCC Trainer Manager

**Desired skills and Experience***
- Customer service experience and true passion for people and customers.
- An open, honest, and empathetic manner when dealing with people
- Train the Trainer certification or equivalent training course or training experience
- Delivered results: Track record of delivering quantitative results and hitting targets in a sales, business development or training environment
- Proven ability to manage sales/training pipeline: phone calls for training appointments, scheduling of appointments, deliver on commitments made to customers and diary management
- Experience/knowledge of working in/with the hospitality and/or retail sectors a bonus
- Ability to work independently as well as collaboratively as a strong team player across all levels of the business
- A blend of persistence, commitment, passion, and optimism
- Excellent English oral, written, and interpersonal communication skills required, with a strong aptitude for communicating complex business and technical concepts using visualization and modeling aids
- Data analysis experience, proficiency in MS Excel. Experience using Salesforce a bonus
- Bachelor's degree or equivalent work experience

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**Learn how** the way we work at U.S. Bank drives meaningful relationships with our customers and collaboration across the company.

**Benefits**:
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

This is an Elavon posting. Elavon is a part of the U.S. Bank family.