Paralegal

**Paralegal**

**Job Purpose**

The role of the Paralegal is to undertake a variety of tasks to support the members of the litigation teams in achieving Client KPI’s and SLA’s. The variety of tasks required to undertake will vary depending on the Business Unit you provide Paralegal servicesfor.

**Key Accountabilities**
- Liaising with Courts, Counsel, Opponents, Experts, Witnesses, Insureds and brokers to progress the case. Examples of tasks include requesting and providing updates; requests for extensions to comply with directions; dealing with GP, hospital, OH and Personnelmandates; booking Counsel for hearings and conferences; and appointments with experts.
- Follow up on outstanding instructions, documents and other actions to ensure that responses are received within required timescales.
- Make payment requests using the appropriate payment request process for the client and chase to ensure payments are received and dispatched within required deadlines
- Diarising and updating CRU
- To ensure compliance with the SRA Code of Conduct 2011.
- Undertaking additional ad hoc duties to support the File Handlers and the team, as required and may include:

- Complete initial steps in recovery of our Client’s outlay and collate the outcome
- Undertake minor investigations on liability and quantum so as to provide File Handlers with basic information to be able to progress the claims
- Undertake administration duties on files, such tasks may include completion of MI; drafting write off forms, requesting final bills and dealing with billing queries; and file closure/transfer activities

**Working Hours**

35 hours per week

Monday - Friday 9am - 5pm with 1 unpaid hour for lunch.

**Essential Skills and Attributes**
- Experience of working in a legal environment is desirable
- Good communication skills and experience of negotiating with and influencing 3rd parties to obtain information
- Demonstrable experience of ;
- Following a semi-prescribed programme of work
- Dealing with calls and enquiries from customers, suppliers and/or the public
- Gathering and recording information
- Ability to work under own initiative, prioritising and organising own workload
- IT Literate;
- Proficient in MS Office (notably Excel, Word and Outlook)
- Experience of using a Claims/Case Management system
- Proficient in the use of alpha numerical filing systems
- GCSE grade A-C in Maths and English or equivalent

**Soft Skills**
- **Behaviours -**displays a positive and professional attitude towards their work and colleagues in line with Keoghs Shared Behaviours
- **Communication -**ability to adapt communication style to ensure a mutual understanding is achieved both with customers and colleagues
- **Planning & Organisation -**ability to structure, manage and prioritise workload accordingly
- **Adaptability -**ability to adapt to different situations and tasks, whilst maintaining quality and service
- **Quality of Service -**to be able to demonstrate an understanding of all detailed aspects of the service and function, and how that contributes to the success of the division

**Values**

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;
**Keoghs values**

We listen, are down to earth and supportive

We work together towards a common goal

We’re friendly with a can do attitude

We care about our clients

We evolve