Maternity Cover Gp Receptionist

2 months ago

Edinburgh, United Kingdom Ladywell Medical Centre East Full time

SALARY: minimum starting salary of £20,685 (depending on experience)

HOURS: Full Time
- 37 hours per week (08:00-16:30 Monday, Wednesday, Thursday and Friday. 08:00-16:00 on Tuesday)

POSITION TYPE: Temporary Maternity Cover GP Receptionist

POSITION DURATION: 10 months (05/06/2023- 28/03/2024)

Come and work with us in a rewarding and secure job An exciting opportunity has arisen to join our friendly and supportive Reception team. As a new member of the reception and administration team you will be joining 14 other team members. Your job will be to ensure that, at all times, a high standard of service is given to all patients, visitors and the wider healthcare team. Reception staff work on a rota covering different tasks throughout the opening hours of the Practice. These tasks rotate throughout the day to ensure variety within the role and to promote skills across different disciplines. The front Reception area is the first contact patients and visitors will have with the Practice and, therefore, reflects the whole culture of the Practice. First impressions are extremely important so it is imperative to be friendly and approachable at all times. This role is varied and will include making new appointments, processing prescription requests, receiving and accurately recording patient requests for home visits, responding to general enquiries and explaining Practice procedures as required, actioning requests for follow ups as per GPs. Attention to detail and accuracy whilst processing patient data and other information is crucial. Adhering to data protection and confidentiality rules is of the utmost importance.

Reception staff members work on a rota covering different tasks throughout the opening hours of the Practice. These tasks rotate throughout the day to ensure variety within the role and to promote skills across different disciplines. This is a busy role requiring an individual who has the ability to work proactively, communicate effectively and prioritise work accordingly. Much of our time is spent working with computers and general competency is essential, we use Vision clinical system and Docman mail system as well as other bespoke medical software packages and general Microsoft packages. The post holder will use their own discretion to anticipate or resolve problems independently throughout the course of their duty.

**JOB DESCRIPTION**

**RECEPTIONIST**

**Job Details**

**Job Title**:Receptionist **Date**: March 2023

**Responsible to**:Assistant Practice Manager **Responsible for**:n/a

**Location**:Ladywell Medical Centre (East), 26 Featherhall Avenue, Edinburgh, EH12 7UN

**Job Purpose**:To provide administrative support to the Practice ensuring a high standard of service is delivered to all patients, visitors and the healthcare team at all times. To ensure that patients, visitors and the healthcare team are treated in a professional and pleasant manner at all times.

**Organisation Chart**

Practice Manager

Assistant

Practice Manager

Contract and ITAdministrator Practice Nurse x 3
Reception Supervisor am x 1 Administrator - Office x 1 Treatment Room Nurse x 1
Reception Supervisor pm x 1 Administrator - Clinical x 1 Nursing Assistant x 1

Secretary x 1 Phlebotomist x 3
Records Summariser Admin Assistant x 1

Receptionist x 7

**The role of the Reception Department**

To provide general medical services to the patient population of Ladywell Medical Centre (East) via both front and back Reception areas. The front Reception area is often the first contact patients and visitors have with the Practice and, therefore, reflects the whole culture of the Practice. First impressions are extremely important so it is imperative to be friendly and approachable at all times. Back Reception assists with the management of administration tasks and contributes to the day to day and long term running of the Practice. In both front and back Reception areas high standards of work should be maintained and procedures continually monitored and improved where necessary.

Attention to detail and accuracy whilst processing patient data and other information is crucial. Adhering to data protection and confidentiality rules is of the utmost importance.

**Most Challenging Part of the Job**

Using effective and non-discriminatory communication and practical skills to meet the demands and expectations of all patients, visitors and colleagues. Effectively communicating with more vulnerable groups of patients, in particular those with severe ill health, mental illness, sensory impairments and/or behavioural issues.

**Key Tasks of the Post**

**Patient Contact and Administration**:
▪ Participate in the daily office Reception rota providing reception cover both face-to-face and via the telephone and/or passing on relevant information to relevant colleagues and other agencies where appropriate, enabling an effective and efficient service to be provided

▪ Responsible for making new appointments and follow-up appointm

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