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Key Account Manager

4 months ago

Redhill, United Kingdom Adecco Full time

**Account Manager**

As the main point of contact for your client's business enquiries, you will ensure they receive a high level of customer service and support. The role includes ensuring your clients are provided with accurate invoices and reporting on a monthly basis inline with contractual requirements.

**Day to day**:

- To build and maintain strong working relationships with a key focus on customer experience within your portfolio of business customers, clearly understanding how their business works, what they need from us and how we can deliver for them
- Work closely with other departments to ensure customers' bespoke requirements are firstly understood and then surpassed
- End to end management of the invoicing process
- Ensure invoices are delivered in a timely and effective manner
- Liaise closely with relevant sales manager to ensure new customer requirements are established and set up prior to contract start date
- Support sales manager in retaining our customers, both through evidence of service delivery and customer experience
- Continually identifying improvements to our service delivery, be it through changing customer requirements, process, system enhancements or staff training and development
- Excellent communication skills both written and verbal.
- Ability to communicate at all levels.
- Experience in managing relationships
- High level of accuracy / attention to detail
- Working knowledge of Microsoft packages such as Excel

Location: Redhill based during induction and training period. - hybrid working after 3 months - Hybrid working will be 3 days in the office and 2 at home. Monday - Friday, 9am - 5pm.

You will have a wide range of benefits and opportunities for career development including:

- Contributory Pension
- Life Assurance
- Share Incentive Plan
- Capital Increase Share Scheme
- Gym membership - Fully subsidized corporate gym membership
- Private Healthcare
- Private DentalCare
- Flexitime
- 25 days holiday
- Annual Bonus
- Hybrid working

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.