Head of Business Operations

1 week ago

Wirral, United Kingdom Frenkel Topping Group Full time

Are you looking to lead, innovate and deliver operational excellence within the Case Management sector?

Join us at Frenkel Topping Group (FTG) as our Head of Business Operations.

**About FTG**

FTG is a specialist professional and financial services firm operating in the Personal Injury and Clinical Negligence space.

Over recent years, the company has embarked on a journey of growth and expansion focused on delivering reputable, high quality professional services to the industry and our clients.

During this period we have introduced our Case Management offering with the launch of Keystone Case Management in 2021. Based in London and covering the Home Counties and South East with the focus on being the 'Keystone' in rebuilding lives. In 2022, we further strengthened our offering with the acquisition of N-Able services. Based on the Wirral covering the North West and North Wales, N-Able has been delivering quality case management services for over 20 years.

Our Case Managers are registered and experienced healthcare professionals who work with clients following life changing injuries supporting them in improving their quality of live. We co-ordinate tailored rehabilitation, health and social care plans.

**The Role**

We have reached an exciting point in our growth strategy whereby we are seeking the best talent to accompany us on this journey and support the current Case Management businesses within FTG as the Head of Business Operations.

This role will report to the Managing Directors of both N-Able and Keystone.

**Responsibilities**
- Operational performance and delivery against Key Performance Indicators and ensuring exceptional quality of service.
- Identification and implementation of process efficiencies across both businesses.
- Implementation of future proof systems and software to support operational efficiencies.
- Responsible for the operational people strategy including recruitment, training and development of the non-clinical managers and administrative teams.
- Business compliance including GDPR, insurances, supplier due diligence, and ensuring adherence to company policies and procedures.
- Assist in the allocation and prioritisation of workflow and resources to maximise efficiency and effectiveness of service provision.
- Developing business beneficial relationships with internal and external stakeholders.
- Represent the business at internal and external events.
- Responsible for management of all premises.

**What we are looking for**
- Commercial accumen.
- Strong analytical and logical problem solving skills.
- Strong interpersonal, communication and presentation skills.
- Leadership experience with the ability to motivate, influence, coach and direct, ideally with experience of working within the Personal Injury, Clinical Negligence or Healthcare industries,
- Ability to multi-task and prioritise own workload.
- Knowledge of Employment Law and Health and Safety.
- Strong ethical outlook, taking accountability for achieving outcomes.
- Management of growth within SME experience (desirable).

**What we can offer you**
- An attractive salary starting at £60,000, negotiable depending on experience.
- 25 days holiday plus bank holidays (increasing with length of service to 30 days).
- Private Health Care.
- Access to an Employee Assistance Programme which includes access to a 24/7 GP, get fit programme, mental health support and financial and legal support.
- Access to Life Perks for cash back savings.
- Supportive management team across the Group with regular sessions to share information, knowledge, seek advice and provide expertise.
- Company social events.
- Contributory pension.

This job description is current at the date shown, but in consultation with you, it is liable to variation by management to reflect or anticipate changes in or to the job. It is expected the post holder will when required undertake other duties commensurate with the post and salary grading if required.

Duties may involve having access to information of a confidential nature that may be covered by the Data Protection Act, be commercially sensitive or relate to client information. In such circumstances confidentiality must be maintained at all times in accordance with the company policies. If you are unclear at any time refer to your manager.

**Why work for FTG?**

At Frenkel Topping Group (FTG) are believe in living our values every day. We are committed to our values as set out below and if you share our passion and are looking for a rewarding career where you can make a difference, then we invite you to join our team.
- Give it heart - we've built an army of passionate and empathetic people who go the extra mile for their clients and team. Our caring gene is at the heart of every interaction we have. We deliver an end to end human experience.
- Show resilience - as individuals and a team we’re inspired by our clients who show resilience every day. Our agility, our work ethic and our appetite for pro

  • Head of Customer Operations

    3 weeks ago

    Wirral, United Kingdom Prestige Recruitment Group Full time

    Head of Customer Operations Are you a seasoned professional with a passion for optimising customer experiences through digital platforms and omnichannel engagement? Do you thrive in a dynamic environment where complex customer journeys require a strategic and multifaceted approach? Our client is a customer-centric company that specialises in providing...

  • Business Operations Apprentice

    2 weeks ago

    Wirral, United Kingdom Sure Energy Solutions Ltd Full time

    **, Business Operations Apprenticeship** Working Hours 08:30 - 17:00 Monday to Friday. 37.5 hour working week. Starting annual salary £12,870 with discretionary annual bonuses dependent on company and individual performance. SURE Solutions is a rapidly growing Engineering organisation with a multi-award winning apprentice program and, since starting...

  • Warehouse Operative

    4 weeks ago

    Wirral, United Kingdom Meridian Business Support Full time

    **WAREHOUSE OPERATIVES URGENTLY REQUIRED - IMMEDIATE STARTS - TEMP TO PERM** **Location**: Port Sunlight (CH62 4UY) **Hours**: 6am-6pm/ 6pm-6am - 4 -5 shifts per week Days OR Nights **Pay rate**: £9.99 per hour (after 42 hours £14.98 per hour) The Role: Working on a line, you will be placing cardboard boxes on top of the products, packing and wrapping the...

  • Warehouse Operative

    1 week ago

    Wirral, United Kingdom Meridian Business Support Full time

    WAREHOUSE OPERATIVES URGENTLY REQUIRED - IMMEDIATE STARTS - TEMP TO PERMLocation: Port Sunlight (CH62 4UY)Hours: 6am-6pm/ 6pm-6am -  Days OR NightsPay rate: £12.00 per hour (after 42 hours £18 per hour) The Role: Working on a line, you will be placing cardboard boxes on top of the products, packing and wrapping the products and then moving them into...

  • Warehouse Operative

    3 weeks ago

    Wirral, United Kingdom Meridian Business Support Full time

    Warehouse Operative roles available working for a plastic packaging manufacturing company based in Bromborough CH62 with good transport links, free parking onsite, potential temp to perm opportunities!! Days OR Nights OR Continental Shifts Available! **Hours & Shifts : ** - 4 on/ 4 off ideally although you can also choose which days you work!! **Days**:...

  • Head Chef

    4 weeks ago

    Wirral, United Kingdom Lounges Full time

    If you are looking for a Head Chef opportunity within a fresh food, fast paced environment, then you have found it!You might be a Sous Chef looking for your first step into becoming a Head Chef or an experienced Head Chef or Kitchen Manager looking for your next role. We want someone who takes real pride in what they're serving and the team they're...

  • Head Chef

    4 weeks ago

    Wirral, United Kingdom Lounges Full time

    If you are looking for a Head Chef opportunity within a fresh food, fast paced environment, then you have found it!You might be a Sous Chef looking for your first step into becoming a Head Chef or an experienced Head Chef or Kitchen Manager looking for your next role. We want someone who takes real pride in what they're serving and the team they're...

  • Business Administrator Apprentice

    2 weeks ago

    Wirral, United Kingdom Intec Business Colleges Full time

    **EINHELL UK LTD** To work closely with the E-Commerce Team to help support our fast-moving E-Commerce business development. To provide support in day-to-day admin tasks across retail customers, marketplaces, and our own website. **Annual wage** £19,987.50 a year These roles are entry points into Einhell UK with a potential to develop within customer...

  • Head of Talent

    4 weeks ago

    Wirral, United Kingdom THE AMBITIOUS GROUP Full time

    Head of Talent – Wirral – Up to £50,000 plus bonus scheme Due to continued success, a leading independent Estate Agency with multiple branches across Merseyside, are looking for a talented HR professional/Sales Manager/Recruitment Specialist to work as part of an established and friendly team. The working environment is fun, vibrant, and exciting and...

  • Warehouse Operative Nights

    3 weeks ago

    Wirral, United Kingdom Meridian Business Support Full time

    **WAREHOUSE OPERATIVES URGENTLY REQUIRED - IMMEDIATE STARTS - TEMP TO PERM** **Location**:Brombrough **Hours**: 6pm-6am - you choose which nights you work!! **Pay rate**: £9.80 per hour (after 42 hours £14.83 per hour) The Role: Working on a line, you will be placing cardboard boxes on top of the products, packing and wrapping the products and then moving...

  • Head of Digital Operations and Cyber Security

    4 weeks ago

    Wirral, United Kingdom Wirral Council Full time

    **Employer**: Wirral Metropolitan Borough Council - **Salary**: £73,408 - £76,672 plus benefits. - **Location**: Wirral, Mallory, 2 Alice Ker Square - **Contract**: Permanent - **Working Pattern**: Flexible Hours/Full Time - **Hours**: 36 hours per week. - **DBS Check**: No - **Closing Date**: 27/05/2024 at 23:59 - **Reference**: FIN/24/280461 There has...

  • Head Chef

    4 weeks ago

    Wirral, United Kingdom Loungers Full time

    Head Chef - WirralIf you are looking for a Head Chef opportunity within a fresh food, fast paced environment, then you have found it!You might be a Sous Chef looking for your first step into becoming a Head Chef or an experienced Head Chef or Kitchen Manager looking for your next role. We want someone who takes real pride in what they're serving and the team...

  • Head Chef

    1 month ago

    Wirral, United Kingdom Loungers Full time

    Head Chef - WirralIf you are looking for a Head Chef opportunity within a fresh food, fast paced environment, then you have found it!You might be a Sous Chef looking for your first step into becoming a Head Chef or an experienced Head Chef or Kitchen Manager looking for your next role. We want someone who takes real pride in what they're serving and the team...

  • Head Chef

    4 weeks ago

    Wirral, United Kingdom Loungers Full time

    Head Chef - WirralIf you are looking for a Head Chef opportunity within a fresh food, fast paced environment, then you have found it!You might be a Sous Chef looking for your first step into becoming a Head Chef or an experienced Head Chef or Kitchen Manager looking for your next role. We want someone who takes real pride in what they're serving and the team...

  • Head Chef

    4 weeks ago

    Wirral, United Kingdom Loungers Full time

    Head Chef - WirralIf you are looking for a Head Chef opportunity within a fresh food, fast paced environment, then you have found it!You might be a Sous Chef looking for your first step into becoming a Head Chef or an experienced Head Chef or Kitchen Manager looking for your next role. We want someone who takes real pride in what they're serving and the team...

  • Warehouse Operative

    2 weeks ago

    Wirral, United Kingdom Meridian Business Support Full time

    AL/FP-44 **Posted: 22/04/2024** **£11.44 + Benefits: car parking/canteen** **Wirral, North West,** **Temporary** - Are you looking for to work days or night ? A well established packaging manufacturer has huge opportunities at their site **brand new site in Bromborough **for **Warehouse Operatives** with immediate starts on temporary basis. - **Shifts...

  • Warehouse Operative

    2 weeks ago

    Wirral, United Kingdom Meridian Business Support Full time

    Are you looking for to work days or night ? A well established packaging manufacturer has huge opportunities at their site brand new site in Bromborough for Warehouse Operatives with immediate starts on temporary basis.Shifts Days or Nights as follows:Days: 6am - 6pm (0600 - 1800)Nights: 6pm - 6am (1800 - 0600)Monday - Sunday Operation - can work 4 -5...

  • Warehouse Operative

    22 hours ago

    Wirral, United Kingdom Meridian Business Support Full time

    Are you looking for to work days or night ? A well established packaging manufacturer has huge opportunities at their site brand new site in Bromborough for Warehouse Operatives with immediate starts on temporary basis.   Shifts Days or Nights as follows: Days: 6am - 6pm (Apply online only)) Nights: 6pm - 6am (Apply online only)) Monday - Sunday...

  • Specialist Business Support Officer

    2 weeks ago

    Wirral, United Kingdom Bridge of Hope Full time

    JOB TITLE Specialist Business Support Officer GRADE Band E REPORTING TO Manager of Band F or above JD REF BUS0150G PURPOSE Work collectively with colleagues across Children’s Services to ensure Children’s Services is making Wirral great for children, young people and their families and to promote an ethos of a high level of customer service to all key...

  • Head of Department

    2 weeks ago

    Wirral, United Kingdom Douglas Scott Legal Recruitment Full time

    Head of Conveyancing £40,000 - £48,000 Wirral/Hybrid My client, a distinguished legal practice situated on the historic Mersey docks in Birkenhead, Wirral, with captivating views of the Liverpool skyline, is seeking a dynamic and experienced Head of Department for their Conveyancing division. They take pride in their commitment to delivering exceptional...