IT Apprenticeship

**About us**

Coinford is proud to be one of the leading Ground Works and RC Frame companies in the South East of England. Since our establishment in 1981, we have built up a reputation of experience and professionalism, which has enabled us to successfully complete many different contracts. We are able to deliver a huge variety of contracts ranging in value from £750,000 to £50m.

We believe it is not only important to build solid foundations for a building but also to build solid teams. Coinford believes in quality and always puts the Health and Safety of its workforce at the heart of every project.

**IT Support Technician Apprentice**

**Location: RH6 9RJ**

**Salary: £17000 - £19000**

**Office based - 37.5 hours**

**Maintaining a satisfied client base by**:

- Acting as primary point of contact for day-to-day IT Helpdesk activities, servicing all users based at Coinford Ltd Head Office and Coinford Ltd remote sites.
- Providing initial information gathering and triage of IT incidents.
- Offering advice and assistance for all IT based enquiries.
- Acting as a representative and advocate for the Coinford IT helpdesk Department.

**Primary Duties/Tasks**:

- Responding to, categorising and generating helpdesk incidents in a timely manner
- Providing 1st line technical support for all Coinford staff.
- Providing resolutions, workarounds, and advice/training to all users of the IT Helpdesk service.
- Triage and prioritisation of tickets as appropriate, in accordance with departmental SLA’s together with escalation to 2nd and 3rd line support (both internal and external) of tickets as appropriate.
- Escalating to 2nd/3rd line support, where required and managing through to resolution.
- Troubleshooting a range of software and hardware issues across Windows and Mac platforms.
- Configuration of laptops, printers, mobile phones, and desktops.
- Assisting the team with software updates/deployment.
- IT administration (process, procedures).
- Maintaining IT stock for new/replacement equipment in line with departmental standards and disposing of old/redundant equipment in accordance with specified procedures/regulations.
- The above list is not exhaustive, and you may be required from time to time, to carry out additional duties as reasonably requested by your line manager, as required to maintain an efficient IT Helpdesk function._

**Job Types**: Full-time, Apprenticeship

**Salary**: £17,000.00-£19,000.00 per year

**Benefits**:

- Company events
- Company pension
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Application question(s):

- How long will it take you to travel to the office in Surrey, RH6 9RJ?
- What ICT skills/experience do you have? (For example: building a PC, doing any ICT work experience, dismantling or upgrading hardware, using Command Prompt, remote login software, installing operating software, using virtual machine, troubleshooting etc.)

**Education**:

- GCSE or equivalent (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person