Band 5 Duty Facilities Officer

2 weeks ago

London, United Kingdom Royal Free London NHS Foundation Trust Full time

The postholder will be expected to identify and where possible exceed local and national priorities to ensure the highest quality of patient experience. This will be achieved by working in close partnership with internal and external stakeholders. The postholder will provide a comprehensive, inclusive, and professional management service, creating a pro-team culture within the department.

The duty facilities officer will be responsible to the senior duty facilities officer for the oversight and performance of the contracted soft FM operations at Barnet Hospital. The post-holder will ensure that all contractors are providing appropriately trained personnel, a responsive service in accordance with their KPIs, and delivering an environment that is safe and secure, so the highest standard of clinical care contributes to a positive patient experience.

The postholder will monitor and support the day-to-day work of the reception team, agreeing appropriate action plans to continually drive improvements in the quality of services received by patients, staff and visitors.

**Operational Responsibilities**:
Line management responsibility for the main reception staff and auditor/ID officer.
- To review and approve annual leave requests that will not impact on service delivery.
- To manage sickness absence levels in accordance with Trust policies.
- To monitor main reception staffing levels to ensure daily/evening/weekend coverage as per PFI contractual agreement.
- To perform regular 1:1s with the reception staff, schedule regular team meetings and identify training requirements. Monitor MAST training and carry out annual appraisals and performance reviews to support professional development.
- Actively monitor the hospital’s estate, internally and externally (main hospital, car park, creche, mortuary, BBC, Mersey House, Wellhouse Lane and Thames House) including joint auditing with representatives from IPC, PFI, nursing, and FM service contractors.
- To monitor the BEHMHT buildings on the estate to ensure the external environment is maintained satisfactorily, reporting any issues to their helpdesk.
- To actively audit all soft facilities service provision. monitor standards against contractual specifications and take corrective action where necessary.
- To ensure representation from Facilities and clinical teams at all Medirest environmental audits and manage nursing rectification sign offs.

Please see NHS terms and conditions for annual leave sickness and additional staff benefits for the Duty Facilities Officer role

See attached job description and person specification for the main responsibilities of the Duty Facilities Officer role

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