Case Handler

**Case Handler - Role Profile**

Our client is a leading provider of emergency response, disaster restoration and building repair services, delivered via a network of specialist contractors across the UK.

Due to business development and growth they are recruiting for a Case Handler to join their Leeds based team (Pudsey)

This is a permanent, full time office-based position, which will suit an organised individual with excellent customer service, verbal and written communication skills and a good understanding of property insurance claims.

**Key Responsibilities**

Case management from first point of contact for new cases to conclusion and invoicing.

Communicating proactively with customers and instructing clients over the telephone and in writing.

Allocating contractors and providing oversight, quality standards and adherence to SLAs.

Managing building repair, restoration and other suppliers, proactively guiding claims to settlement.

Responding effectively to technical queries, issues and complaints.

Production of management information.

Reviewing and updating compliance requirements.

**Requirements**:
Minimum 2 years’ experience of property claims handling preferred but not essential

Good communicator experienced in dealing with insurers, policyholders, contractors and loss adjusters.

Capable of working within a small team, bringing a positive can-do attitude, focus and disciple to the management of a busy workload.

Computer literate.

**Benefits**

Salary of £20,000 - £25,000 dependent on experience.

20 days annual leave plus bank holidays

Company pension scheme - 9% contributions split equally between employer and employee.

On-site parking.

Progress with insurance related qualifications is supported and financially rewarded.