Direct Payment Officer

2 months ago


Hereford, United Kingdom Hoople Recruitment Full time

**About The Role**:
***
- Contract: Permanent
Salary: £24,054 - £27,852
Hours: 37
Location: Hereford
Closing date: 20/03/2023- We are looking for a well organised, self-motivated and adaptable person to join our Direct Payments Team as a Direct Payment Officer.
You will also be responsible for monitoring how individuals spend their direct payment, including making arrangements to recall surplus funds.
The role involves providing information, advice, and guidance about direct payments to a wide range of people, including vulnerable adults, direct payment support providers and social care professionals. This can involve talking about sensitive issues, as well as communicating complex and difficult messages by telephone, in person, and in writing and can involve you visiting people in their own homes. The ability to converse at ease with members of the public and provide advice in accurate spoken English as relevant to the role is essential for this job.- Experience of operating in a customer focused environment with book-keeping or accounting experience, and use of computerised systems, including financial databases is essential. Knowledge of the council's policy and statutory requirements for direct payments is beneficial but full training will be provided



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