Guest Experience Executive

3 weeks ago

Maidenhead, United Kingdom Cliveden House Full time

**Job Ref**:ILH4786

**Branch**:Cliveden House

**Location**:Cliveden House, Maidenhead

**Salary/Benefits**:£33,000 including Service Charge

**Contract type**:Permanent

**Hours**:Full Time

**Hours per week**:40

**Posted date**:13/11/2023

**Closing date**:27/12/2023

**Cliveden House**

Cliveden is undeniably special. It’s one of the world’s finest luxury 5 Red Star hotels, and it sits right in the heart of the Berkshire countryside, surrounded by 376 acres of stunning gardens and parkland with incredible views over the River Thames.

What sets us apart is how much we value our team. We’re all about luxury, but we keep things relaxed without all the formalities. We encourage our team to be themselves because it’s their unique personalities that make our guest experiences truly unforgettable. Together, we have created a culture where our efforts go hand in hand with enjoying what we do and delivering with an unwavering commitment for exceptional hospitality.

**Guest Experience Executive**

We are currently in search of a Guest Experience Executive to join our Front of House team. This role offers a unique opportunity to contribute to the overall satisfaction of our guests through personalised service and attention to detail. We are looking for an individual with a passion for creating exceptional guest experiences, strong communication skills, and a commitment to ensuring the highest standards of Hospitality.
- Have a genuine enthusiasm for enhancing the guest experience
- Work closely with our Front of House team to ensure a seamless and memorable guest experience
- Embrace a hands-on approach in addressing guest needs and preferences
- Demonstrate excellence communication and interpersonal skills
- Show commitment to maintaining the reputation of our House for exceptional service
- Display a keen interest in continuous improvement of guest services
- Be proactive and quick thinking, ensure that every guest receives a personalised and high standard of attention and care

**What’s in it for you?**
- Monthly service charge
- 29 days of annual leave, including bank holidays
- Regular team gatherings and appreciation events
- Complimentary team meals
- Exclusive team rates and friends family rates at our Iconic Luxury Hotels
- Exclusive team rates with Relais Chateaux properties worldwide
- Exclusive team rates with London Regional properties worldwide
- Discounts on spa treatments and products
- Discounts on all food beverage offerings including the Cookery School at Chewton Glen
- Special gifts based on length of service
- Team referral programme
- Health cash plan
- Participation in the cycle-to-work scheme
- Access to our employee assistance programme
- and so much more.

If you thrive in the fast-paced world of hospitality and are eager to collaborate with an exceptional team, we invite you to get in touch with us. We look forward to hearing from you

Cliveden’s story is one of over 350 years of powerful personalities, debaucherous parties and scandalous affairs. Built in 1666 by the 2nd Duke of Buckingham, as a gift to his mistress, Cliveden House has remained a pinnacle of intrigue and glamour throughout its illustrious history. The Grade I listed stately home retains much of the grandeur from its days as a private house, but this is mixed with an approachable and open welcome that instantly puts you at ease. Set in 376 acres of National Trust grounds and a short distance from London, Cliveden remains an extraordinary 5 star hotel that has to be experienced.

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