Do Not Post Travel Retail

3 weeks ago


Heathrow, United Kingdom The Estée Lauder Companies Full time

**Position Summary**:
***

The M-A-C Supervisor/Key holder represents the image, products and culture of the company to the Customer. Their primary responsibility is support the Management Team to ensure the Artists deliver best in class customer service and sales, achieved through exceptional communications skills and artistic abilities and ensuring they lead by example in these areas. Other responsibilities include, but are not limited to, maintaining the store environment and operations and assisting with administrative duties.

**Responsibilities**:
**1.** **Customer Service & Sales**
- Provide welcoming, personal, professional service to all Customers at all times
- Ask questions, investigate preferences, listen to customer, make the experience interactive
- Suggest group of appropriate products and/or colors to meet and exceed customers’ needs
- Assist customers with product/services selection and information
- Obtain Customer data for M-A-C Addict book or other client list as required
- On closing the sale, thank the Customer, invite the Customer to a future visit and process the transaction through the POS system.
- Meet your individual responsibility for your appropriate contribution to the team’s goals in term of service, sales and company objectives
- Practice current good counter practices
- Actively participate in store theme days and events and new product launches
- Support instore Management team to coach and develop Retail Artists to ensure the above expectations are being delivered

**2.** **Maintaining Work Environment**
- Actively participate in cleaning displayer units, tools, and testers throughout the day, and more thoroughly at night to prepare for next day’s business
- Maintain a clean and organized work area.
- Maintain tester units in proper schematic order.
- Clean or replace any broken or damaged products
- Maintain proper placement and condition of merchandise on counter, in stock room and maintained areas.
- Inform management of any Health and Safety issues which might lead to accidents

**3.** **Assist in Inventory Management**
- Assist in stocking of all counter supplies and inventory on a daily basis as required
- Assist in merchandising and re-stocking all products on the floor in showcases and cabinets every morning and as needed throughout the day
- Support Management team with strong inventory management and follow up

4. Following and providing the example for M-A-C policies regarding customer service expectations, image and dress code and professional standards.
**Qualifications**
- Proven retail experience preferably within cosmetics
- The ability to provide inspirational, authentic and personalized customer service
- While not essential, previous retail operations experience including cash reconciliation and opening and closing the store is desirable
- Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable
- Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
- Previous experience with retail point-of-sale software
- Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview

**Job**: Retail - Store

**Primary Location**: GB-ENG-Heathrow

**Job Type**: Standard

**Schedule**: Full-time

**Shift**: Variable

**Job Number**: 243111


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